Intake Specialist (INTSPC-02)

New Freedom's Career•Phoenix, AZ

14d•Onsite

About The Position

The Intake Specialist serves as a critical first point of contact for members entering New Freedom’s Intensive Outpatient Program. This role ensures a smooth, compliant, and supportive intake experience by conducting assessments, facilitating onboarding processes, and setting the foundation for successful treatment engagement. You will partner closely with clinical and cross-functional teams to ensure members understand program expectations, their rights, and their individualized treatment pathway from day one. This role is ideal for someone who: Thrives in a fast-paced, mission-driven environment Is highly organized and detail-oriented Has strong interpersonal and assessment skills Is passionate about behavioral health and helping individuals succeed Can balance empathy with accountability.

Requirements

Master’s degree in Social Work or related field
Minimum of 4 years of experience in behavioral health, including intake assessments and treatment planning
Strong communication, organizational, and critical thinking skills
Experience with motivational interviewing and client engagement
Ability to work both independently and as part of a team
Must be 21 years of age or older
Ability to pass background check, drug screening, and TB testing

Nice To Haves

Experience working with dual diagnosis populations
Ability to adapt in a fast-paced, evolving environment
Strong commitment to member-centered care

Responsibilities

Conduct comprehensive intake assessments and document appropriate diagnoses
Complete individualized treatment plans aligned with member goals
Facilitate all intake paperwork, consents, and admission documentation
Educate members on program expectations, policies, rights, and responsibilities
Ensure compliance with confidentiality, regulatory, and program requirements
Provide orientation to all new admits within required timeframes
Collaborate with clinical staff to ensure seamless member transitions into care
Communicate program details including services, schedules, grievance processes, and expectations
Support member understanding of treatment compliance and available resources (including dual diagnosis services)
Maintain accurate records within electronic health record systems
Meet established KPIs focused on member care, engagement, and intake timeliness
Participate in ongoing clinical supervision and required continuing education