Intake Specialist

Canyon Home Care & Hospice LLC • Salt Lake City, UT

4d • Onsite

About The Position

We are looking for a detail-oriented Intake Coordinator to support our field clinical team through accurate insurance verification, benefits investigation, and chart preparation. This is a back-office administrative role — you will work closely with internal staff and payers, ensuring field clinicians have everything they need to deliver care before they ever step through a patient’s door.

Requirements

• High school diploma or GED required
• 2+ years of experience in insurance verification, benefits investigation, or medical intake in a healthcare setting preferred.
• Solid understanding of commercial, Medicare, and Medicaid benefit structures and authorization requirements
• Experience working in Epic, CarePort and similar portals
• High accuracy and strong organizational skills with the ability to manage multiple charts simultaneously
• Ability to work independently, prioritize workload, and meet deadlines in a fast-paced environment
• Strong written communication skills for internal documentation and cross-team correspondence
• Knowledge of HIPAA regulations and commitment to patient data privacy

Nice To Haves

• associate’s degree in healthcare administration preferred

Responsibilities

• Verify insurance eligibility and active coverage for new and existing patients using payer portals and phone inquiries
• Investigate and document detailed benefits information including deductibles, co-pays, out-of-pocket maximums, and visit limitations
• Obtain prior authorizations and referrals required for services delivered by field clinicians
• Build and organize patient charts, ensuring all demographic, insurance, and clinical intake documentation is complete and accurate prior to the first visit
• Track authorization statuses and proactively request renewals to prevent lapses in coverage
• Communicate benefits findings and any coverage limitations clearly to the clinical and billing teams
• Identify and resolve intake discrepancies or missing documentation before clinician deployment
• Maintain organized, audit-ready records in compliance with HIPAA and organizational standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED