Intake Specialist - Part time weekends

Home Health & Hospice Care • Merrimack, NH

1d • Onsite

About The Position

The Intake Support Specialist plays a critical role in coordinating patient referrals and ensuring a smooth intake process for home health and hospice services. This position serves as a key point of contact for referral sources, patients, and internal teams, ensuring accurate information, timely processing, and excellent customer service.

Requirements

• Detail-oriented with strong organizational and critical thinking skills
• Effective communicator (written and verbal) with a customer-first mindset
• Collaborative team player with a positive, solution-focused attitude
• Comfortable managing multiple tasks in a fast-paced environment
• High school diploma required
• Meets background check requirements

Nice To Haves

• healthcare or medical office experience preferred
• Familiarity with EMR systems and insurance verification is a plus

Responsibilities

• Manage incoming referrals and ensure accurate, timely processing
• Educate callers on agency services and connect them to appropriate resources
• Verify insurance benefits, authorizations, and payer requirements
• Create and maintain patient records in the EMR system
• Identify missing documentation and follow up with referral sources
• Collaborate with care teams, liaisons, and departments to coordinate admissions
• Route referrals appropriately to support timely start of care
• Deliver exceptional customer service to internal and external partners
• Maintain productivity standards and contribute to a team-oriented environment

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term, long-term disability, life & pet insurance
• Tuition reimbursement & Nursing Student Loan Paydown Program
• 403(b) Retirement savings plans
• Continuous earned time accrual

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED