Intake Specialist, Office of Student Protections and Title IX

Chicago Public Schools•Chicago, IL

1d•Onsite

About The Position

The Office of Student Protections (OSP) and Title IX’s mission is to provide an equitable, inclusive, safe, supportive, and secure learning and working environment, in every school and neighborhood, in the District that is free from discrimination, harassment, sexual harassment, sexual misconduct, and retaliation, ensuring that all students, faculty, staff, vendors, and visitors can thrive. Reporting to the Director, Case Coordination & Support, the Intake Specialist will be the first point of contact reviewing allegations reported to the Office of Student Protections and Title IX/Equal Opportunity Compliance Office (OSP/EOCO). The Intake Specialist will receive allegations via phone calls, incident reports, physical mail, emails, in-person, and online reports. The Intake Specialist will determine case classification and investigation type, document the reported allegations in the case management system, and assign them to a Title IX Coordination Specialist, Student Protection Specialists, or another District entity for follow up.

Requirements

High School diploma, required
A valid State of Illinois driver’s license, required
Flexible availability during non-operating hours, required
A minimum of two (2) years of professional experience in high volume environment, required
Demonstrated ability to manage heavy workloads and meet short deadlines
Capable of distilling information and concisely escalate concerns to leadership
Ability to multi-task in a fast-paced environment
Refined judgment with the ability to handle highly sensitive and confidential information
Knowledge of conflict resolution, problem-solving techniques, crisis intervention, cultural responsiveness, and trauma-informed practices
Analytical and critical thinking skills demonstrated by the ability to analyze information and facilitate resolution of difficult challenges, including the ability to handle issues of complex and extreme sensitivity
Ability to write concise, logical and analytical memos to convey complex issues
Ability to prioritize tasks, manage multiple deadlines and work independently while maintaining high levels of organization
Interpersonal skills and the ability to work with a wide range of people, including children, parents, faculty, staff, child protection investigators and law enforcement

Nice To Haves

Associate or Bachelor’s degree from an accredited college or university, preferred
Crisis hotline, crisis/risk assessment, or case management experience, preferred
Previous experience working with sexual misconduct and other investigatory experience, preferred
Language fluency in both English and Spanish, preferred

Responsibilities

Triage and process new complaints of sexual misconduct, biased-based harm, or other categories that fall within the scope of the Office of Student Protections, Title IX, and Equal Opportunity Employment Office.
Document all communications with students, school staff, parents, and other stakeholders.
Apply knowledge of all sexual misconduct categories, investigation classifications, and definitions as defined by the OSP Procedure Manual.
Conduct preliminary inquiries to gather additional information prior to case assignment.
Document all reports in the appropriate recordkeeping system.
Refer all complaints that are within scope to the appropriate team for follow-up.
Refer any complaints that are out of scope to the appropriate department or District resource.
Other duties and workstreams as assigned.