Intake Specialist, HIP

The Primavera Foundation•Tucson, AZ

21d

About The Position

The Intake Specialist conducts housing assessments and intake interviews for ES housing programs, completes intake paperwork, and maintains accurate participant records and case notes in HMIS. The role uses an empowerment-focused, strengths-based approach to connect participants with eligible services and help reduce barriers to housing and other supports. The specialist maintains knowledge of community shelter resources, makes referrals, collaborates with colleagues and external partners, and follows confidentiality requirements and professional boundaries. Work assignments may vary according to departmental needs and leadership direction.

Requirements

Bachelor’s degree in a related field from an accredited college or university; a combination of relevant education and experience may be considered in lieu of a degree.
At least one year of professional social services work experience as a resource specialist or case manager.
Proficiency with computer systems and software, including Microsoft Word, Excel, and Outlook.
Proficiency with computer database systems for data entry and referral tracking, with at least one year of experience.
Demonstrated ability to build rapport and gain trust with diverse individuals.
Valid Arizona driver’s license, clean driving record, proof of insurance, and reliable transportation.
Current CPR and First Aid certification, or ability to obtain them upon hire.
Level 1 fingerprint clearance card, or ability to obtain one upon hire.
Excellent verbal and written communication skills.
Ability to multitask between telephone, documents, and data entry during service delivery.
Ability to work independently with minimal daily supervision and collaboratively with diverse participants, volunteers, staff, public agencies, and organizations.
Ability to manage stress in a fast-paced work environment, assess and evaluate situations, respond professionally and safely, and adapt to change.

Nice To Haves

Bilingual in English and Spanish.
Demonstrated ability to articulate and implement best practices in housing services for individuals and families experiencing homelessness.
Demonstrated ability to articulate and implement best practices when working with people living in poverty or at risk of homelessness.

Responsibilities

Conduct in-person and telephone housing assessments, document them, and make accurate referrals to the county on the same day.
Complete intake interviews for ES housing programs and fully execute intake paperwork.
Create and maintain HMIS electronic records and case notes, entering data the same day and maintaining 99% data accuracy and completeness.
Refer participants to eligible services and provide support to reduce barriers and establish connections to housing and other services using an empowerment-focused, strengths-based approach.
Participate in required internal meetings and trainings and those coordinated with collaborators.
Cross-train with other ES staff, support daily operational coverage, and provide backup to programs as needed.
Maintain working knowledge of community shelter resources and use current internal processes to refer participants to Primavera shelters.
Maintain professional relationships and boundaries with participants and follow confidentiality policies.
Demonstrate Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
Perform other duties as assigned by leadership.