Intake Specialist

LIFECARE ALLIANCE • Columbus, OH

62d • $17 - $19 • Onsite

About The Position

This position is responsible for supporting the intake, screening, and enrollment process for home-delivered meals and nutrition programs at LIFECARE ALLIANCE. The Intake Specialist plays a crucial role in ensuring that clients receive the necessary services by efficiently managing the initial stages of client engagement and program eligibility.

Requirements

• High school diploma or equivalent
• Experience using client management systems, databases, or referral portals
• Ability to communicate over the telephone and in person with a diverse public, including older adults and handicapped individuals
• Knowledge of modern office practices and procedures
• Exceptional customer service skills
• Ability to answer multi-line telephone system

Nice To Haves

• Preferred completion of an associate’s degree in human services, Business Administration, or a related field
• Preferred familiarity with Medicaid, Older Americans Act programs, or other publicly funded services

Responsibilities

• Conduct initial client assessments, gather necessary information, and engage with clients to ensure a smooth intake process.
• Evaluate client eligibility for programs and effectively communicate determinations to clients and relevant stakeholders.
• Accurately enter client information into management systems, ensuring compliance with organizational policies and procedures.
• Work collaboratively with internal teams to coordinate client services and ensure a seamless experience for clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED