Intake Specialist - Employment Law

Justice Law Corporation•Pasadena, CA

5d•$20 - $23•Onsite

About The Position

Join a 20+ person intake team at a boutique employment law firm that's recovered millions for workers across California and Washington. As an Intake Specialist, you'll be the first point of contact for employees fighting wage theft and workplace violations—conducting interviews, managing case documentation, and learning the full lifecycle of class action litigation. This isn't a typical entry-level law firm role. You'll work directly with attorneys, build a working understanding of wage-and-hour and employment law concepts as they apply to intake and investigations across diverse industries. With training, guidance and ongoing support from experienced intake team members and attorneys, you'll build a foundation for career growth within the firm.

Requirements

A college degree or equivalent professional experience in an office or client-facing role
Comfort with technology and learning new software systems (Google Sheets, Microsoft Office, Apple OS)
Strong attention to detail and organizational skills
Customer service or client-facing experience
Excellent phone presence and communication skills
A collaborative team player who takes direction well
Self-motivated with a sense of urgency
Adaptable to changing processes and priorities
Genuinely interested in workers' rights and employment law

Responsibilities

Conduct phone intakes with potential clients and class members across various industries.
Handle inbound calls and provide case updates
Process and submit case-related documents
Process mail, retainers, and authorization forms
Request and process records
Organize intake documentation, maintain case files, and coordinate with attorneys on client communications