Intake Specialist - Employment Law

Justice Law Corporation•Pasadena, CA

4d•$20 - $23•Onsite

About The Position

Join a 20+ person intake team at a boutique employment law firm that's recovered millions for workers across California and Washington. As an Intake Specialist, you'll be the first point of contact for employees fighting wage theft and workplace violations—conducting interviews, managing case documentation, and learning the full lifecycle of class action litigation. This isn't a typical entry-level law firm role. You'll work directly with attorneys, build a working understanding of wage-and-hour and employment law concepts as they apply to intake and investigations across diverse industries. With training, guidance and ongoing support from experienced intake team members and attorneys, you'll build a foundation for career growth within the firm. What You'll Do Core Responsibilities: Conduct phone intakes with potential clients and class members across various industries. Handle inbound calls and provide case updates Process and submit case-related documents Process mail, retainers, and authorization forms Request and process records Organize intake documentation, maintain case files, and coordinate with attorneys on client communications What Success Looks Like: You're detail-oriented, technically proficient, and can juggle multiple systems and processes simultaneously. You ask clarifying questions, adapt quickly to new procedures, and work with urgency while maintaining accuracy. Who Thrives Here You have: A college degree or equivalent professional experience in an office or client-facing role Comfort with technology and learning new software systems (Google Sheets, Microsoft Office, Apple OS) Strong attention to detail and organizational skills Customer service or client-facing experience Excellent phone presence and communication skills You are: A collaborative team player who takes direction well Self-motivated with a sense of urgency Adaptable to changing processes and priorities Genuinely interested in workers' rights and employment law This role might not be the right fit if you: Prefer primarily independent work with minimal collaboration Struggle with detailed or documentation-focused tasks Are uncomfortable receiving feedback or adjusting to evolving processes What We Offer Training & Growth: Comprehensive onboarding and role-specific training Ongoing guidance and support from experience Intake Team members and attorneys Opportunities to take on increased responsibility over time based on performance, business needs and team structure Exposure to different stages of class action litigation through investigation, intake and case support work Culture & Benefits: Professional but approachable team environment with regular team events Work alongside staff who are invested in your development Health, dental, and vision insurance Employer Sponsored Life Insurance Health Savings Account (HSA) Voluntary benefits 401(k) with company matching Paid time off Opportunities to give back through firm-supported charitable initiatives Performance-based incentive programs Work Environment: This is not a rigid or traditional law firm culture - but it is structured, detail oriented and purpose driven. The people who thrive here enjoy learning, care about doing things the right way, and take pride in contributing to work that has a real-world impact. About Justice Law Corporation Founded in 2013, we've built our reputation on championing workers' rights in wage and hour cases. We're not a factory firm—we're a mission-driven team that believes wage theft is a crime that deserves serious attention. Our work has statewide impact, holding large companies accountable and protecting workers' rights for current and future generations. We operate with the ethos "Advocates By Your Side," combining first-rate legal expertise with genuine commitment to the people we serve. How to Apply Submit your resume and cover letter for review. Your cover letter must include: Why you're interested in advocating for employees as an Intake Specialist Relevant skills and experience you'd bring to the role Your desired hourly rate Applications without cover letters will not be considered. Compensation Range: $20 - $23/hour depending on experience Job Type: Full Time, Non-exempt, In-Office position Justice Law Corporation is an equal opportunity employer

Requirements

A college degree or equivalent professional experience in an office or client-facing role
Comfort with technology and learning new software systems (Google Sheets, Microsoft Office, Apple OS)
Strong attention to detail and organizational skills
Customer service or client-facing experience
Excellent phone presence and communication skills
A collaborative team player who takes direction well
Self-motivated with a sense of urgency
Adaptable to changing processes and priorities
Genuinely interested in workers' rights and employment law

Responsibilities

Conduct phone intakes with potential clients and class members across various industries.
Handle inbound calls and provide case updates
Process and submit case-related documents
Process mail, retainers, and authorization forms
Request and process records
Organize intake documentation, maintain case files, and coordinate with attorneys on client communications