Intake Specialist Job ID 2026-2035

Internet Brands•Holiday, FL

4d•Onsite

About The Position

The Intake Specialist position is in our Holiday, Florida office and is an in-office position. The Legal Intake Specialist supports the mission and goals of Disparti Law Group by providing exceptional service to potential clients, vendors and internal customers. The Legal Intake Specialist is responsible for appropriately responding to telephone calls and other methods of contact to empathetically assess the potential client’s unique situation and to highlight the professional services Disparti Law Group can provide to support their legal journey.

Requirements

Exceptional telephone-based customer service skills
Ability to effectively communicate with clients from diverse backgrounds
Ability to manage multiple tasks simultaneously, prioritize effectively and maintain accurate records
Dependable and reliable; excellent attendance and work ethic
High attention to detail; highly organized
Quick to learn; able to work with minimal supervision
High school graduate or equivalent
Microsoft 365 (Outlook, Word, Excel)

Nice To Haves

bilingual (Spanish) a plus
some college a plus
Legal case management database experience a plus
Familiarity with basic personal injury law concepts and terminology preferred

Responsibilities

Answer incoming calls on advertisement lines in a timely manner.
Establish trust and rapport with potential new clients from initial contact by using exceptional emotional intelligence and communication skills.
Ensure clarity, empathy and professionalism in every client communication.
Handle potential client leads listed in the case management systems that have not been assigned.
Follow up on leads according to the department schedule.
Continually follow up on leads that are unresponsive.
Assess each potential client’s unique situation and confidently present the best course of action and the strategies Disparti Law Group can provide to support their path to settlement.
Perform accurate data entry (including proper grammar, spelling, addresses, medical information, etc.) in case management system.
Ensure questionnaires are fully completed.
Ensure complete and accurate notes are recorded in the Description of Incident section to provide additional details.
Follow up with potential clients to ensure all necessary documentation to support case is received.
Seamlessly transition newly retained client to practice area.
Special projects, as assigned.