Intake Specialist

Talbert House•Cincinnati, OH

38d•$18 - $23•Onsite

About The Position

Serves as the first point of contact for clients. Responsible for coordinating intakes, conducting authorizations and working with program staff to provide exceptional customer service to clients.

Requirements

Ability to learn client related principles, healthcare or housing management and reimbursement
Ability to work independently and with limited supervision
Strong attention to detail with ability to manage competing and time-sensitive priorities
Collaborative team-oriented approach with willingness to support broader organizational needs
Strong interpersonal and emotional intelligence skills
Receptive to feedback and responsive to coaching and direction
Effective written and verbal communication skills
Understanding of customer service and client confidentiality
Understanding of relationship maintenance with internal and external stakeholders
Knowledge of legal, regulatory and compliance requirements
Proficient knowledge of computer-based work applications (Microsoft Word, Excel, PowerPoint, EHR and other participant tracking platforms and tracking/reporting databases)
Bachelor’s Degree in a related field or equivalent education/experience
Strong computer skills and ability to learn new software
Valid driver’s license and current auto insurance

Responsibilities

Completes intake and/or assessment process in timely manner and according to protocols
Interviews clients or performs record review to ensure appropriate placement and track related information
Accurate and timely documentation using appropriate protocols, technology and data
May provide direct referral connection to clients to resolve crisis and/or unusual incidents
Ensure appropriate and accurate documentation including creating and maintaining electronic client files, initiating client outreach, and administrative reviews
Monitor and complete necessary reports in timely and accurate manner to meet funder and agency deadlines
Communicate and collaborate with referring agency while utilizing and understanding privacy policies and procedures
Determine eligibility for program participation and provide referrals to those who are determined ineligible
Provide support to partner agency staff to complete referral processes in accordance with contract guidelines
Complete agency, accrediting body, and funder required training
Maintain client resource guide for service area ensuring contact information and services offered are consistently updated
Actively participate and serve as an agency ambassador during public activities and events
Other duties as assigned