0000 Facility - Intake Specialist

Acadia Healthcare•Wilmington, NC

2d•Onsite

About The Position

The Intake Specialist is responsible for the intake process at the facility. This role liaises with remote admissions teams and establishes a professional rapport with clients to ensure they feel welcomed upon arrival. The specialist supports the client arrival process, including initial assessment, searching belongings for prohibited items, and orienting the client to the facility. They also ensure required documentation is completed and maintained, and may discuss financial responsibilities and process payments. The position requires providing exceptional customer service in line with Acadia Healthcare standards.

Requirements

High-school diploma, GED, or equivalent.
Must have excellent communication and customer service skills, and an ability to use required computer programs.
Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
Develops constructive and cooperative working relationships with others and maintains them over time.
Encourages and builds mutual trust, respect and cooperation among team members.
Maintains regular and predictable attendance.

Nice To Haves

1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
De-escalation training, CPR and/or First-Aid certification as required by facility

Responsibilities

Liaise with client/family of potential admissions to address any questions, concerns, etc.
Coordinate facility tours with clients and families who are potential admissions.
Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.
Orients client to the facility/milieu.
Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed.
Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
May discuss client’s financial responsibility and take payment as applicable.
Provides exceptional customer service in line with Acadia Healthcare standards.