Intake Specialist

Aroostook County Action Program (ACAP) • Hancock, ME

26d • $17 - $23 • Hybrid

About The Position

The Intake Specialist is responsible for assisting individuals and families in connecting to resources. This role involves intake, assessments, referrals, service coordination, and follow-up. The Intake Specialist will enter data into various computer software systems, maintain customer files with required documentation for program eligibility, schedule appointments, conduct customer interviews, and collaborate with the agency team to provide a comprehensive approach to meeting customer needs.

Requirements

• Excellent verbal communication skills
• Excellent written communication skills
• Excellent listening skills
• Excellent customer service skills
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Calculate rates, ratios, percentages, and proportions with a basic understanding of statistics, algebra, and geometry
• Proficient in using Microsoft Office applications and other computer software as applicable to the position.
• Read, analyze, comprehend, and apply written procedures
• Communicate and present information
• Research and disseminate information
• Identify problems and recommend solutions
• Influence the actions of others, where empathy and perceptiveness are required to determine the best course of action
• Promote feelings of trust and security by establishing strong, caring relationships
• Display tact, discretion, and sound judgment
• Work with a diverse population
• High school diploma or equivalent
• Must pass required background checks
• Must have a valid driver’s license, reliable transportation, and provide proof of insurance
• Maintains and promotes the highest level of understanding of the Agency's Mission, Vision, and Goals.
• Maintains confidentiality; protects the Agency by keeping information concerning employees, those we serve, and the Agency itself confidential.
• Follows all safety policies and procedures with a "safety first" approach to all job duties.
• Exhibits a positive, professional, and collaborative attitude with others inside and outside the Agency.
• Exhibits teamwork through effective internal communication and working relationships.
• Is punctual for scheduled work and use time appropriately.
• Performs required amount of work in a timely fashion with minimal errors.
• Participates in trainings, conferences, and meetings as necessary.
• Possesses and exhibits the highest standards of professionalism and personal integrity.
• Represents the Agency in the community as appropriate to the role.

Nice To Haves

• At least two years of experience working in a social service-based program
• Associate's degree

Responsibilities

• Obtains relevant household information from customers; gathers information and records into software systems, assesses and prioritizes customer needs; identifies customer resources; builds rapport with customers.
• Identifies a network of services and resources tailored to the needs and interests of the customer; acts as a liaison between customers and referral program/agency; arranges services with other providers; assists customer(s) with completing applications for services, provides follow-up to complete application process.
• Performs data entry, maintains current knowledge of software changes and updates.
• Maintains general knowledge of program rules and regulations follows assigned guidelines.
• Maintains records as required, assists with phone calls and visitors, answers inquiries and directs customers to appropriate personnel, schedules appointments and returns phone messages promptly.
• Provides assistance to team members as needed.
• Performs additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED