Intake Specialist, HomeBase (Fulton St.)
About The Position
CAMBA is a community organization dedicated to building an inclusive New York City by providing resources and support for individuals and families to thrive. HomeBase, a program within CAMBA, offers case management and essential services to at-risk individuals and families to prevent homelessness. The Intake Specialist will coordinate the intake process for individuals and families facing housing crises, assess their risk of homelessness, communicate program services, and provide referrals to internal and external resources. This role involves data entry, client file management, and collaborating with program staff to ensure coordinated service delivery. The position also requires staying informed about housing trends and participating in team meetings and training. The Intake Specialist will also conduct home visits and inspections as needed and assist with reception duties.
Requirements
- High school diploma or G.E.D.
- Four years of relevant experience.
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Strong writing skills, with the ability to draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence.
- Good communication skills, with the ability to effectively present information and respond to questions from supervisors, clients, funders, other organizations, and the general public.
- Ability to apply basic mathematical concepts such as fractions, decimals and percentages to practical situations.
- Good problem-solving skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions.
- Willingness to learn and adapt.
Nice To Haves
- Proficiency in a language other than English (e.g. Haitian/Creole, French, Spanish, Russian, etc.)
- Familiarity with HRA benefits, NYC housing programs, and community resources.
Responsibilities
- Coordinate the intake process with individuals and families facing housing crises, including reviewing eligibility documentation and gathering detailed information about their situation.
- Assess the level of homelessness risk based on established criteria and program guidelines.
- Communicate the homelessness prevention program's services, eligibility requirements, and limitations to potential clients.
- Schedule appointments, make referrals, and provide information on community resources.
- Ensure client resources are up-to-date and available in the reception area.
- Perform periodic outreach activities to publicize the availability of services.
- Perform data entry, filing, copying, and faxing of documents.
- Provide referrals to appropriate internal and external resources.
- Collaborate effectively with program staff to ensure coordinated service delivery.
- Stay informed about current housing trends, local resources, and relevant guidelines related to homelessness prevention.
- Participate in regular team meetings, supervision sessions, and training opportunities.
- Adhere to agency policies and procedures, ethical guidelines, and professional standards of conduct.
- Report to work daily with fully charged cell phone for multifactor authentication.
- Conduct home visits and inspections for any open HomeBase case, evaluating living conditions and/or conducting inspections as per DHS/DSS/HRA standards.
- Create and maintain client files, both hard copy and electronic.
- Assist with reception duties when necessary.
- Perform other duties as assigned.
Benefits
- health insurance
- dental insurance
- 403(b) retirement plan with employer match
- paid time off (vacation, personal, and sick time)
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
