Intake Specialist, HIP

Primavera Jobs•Tucson, AZ

21d•Onsite

About The Position

The Intake Specialist conducts housing assessments and intake interviews for ES housing programs, completes required paperwork, and makes accurate referrals to the county and other services. The role creates and maintains participant records and case notes in HMIS, entering data the same day while maintaining 99% accuracy and completeness. Using an empowering, strengths-based approach, the specialist connects participants with eligible services, provides support to reduce barriers, and helps establish links to housing and other resources. The position participates in meetings and trainings, cross-trains with other ES staff, and provides coverage and program backup as needed. It maintains current knowledge of community shelter resources and follows internal processes for referrals to Primavera shelters. The specialist maintains professional relationships and confidentiality, demonstrates Primavera’s guiding principles, and performs other duties assigned by leadership.

Requirements

Bachelor’s degree in a related field from an accredited college or university; a combination of relevant education and experience may be considered in lieu of a degree.
At least one year of professional social services work experience as a resource specialist or case manager.
Proficiency with computer systems and software, including Microsoft Word, Excel, and Outlook.
Proficiency with computer database systems for entering data and tracking referral information, with at least one year of experience.
Demonstrated ability to build rapport and gain trust with diverse individuals.
Valid Arizona driver’s license, clean driving record, proof of insurance, and reliable transportation.
Current CPR and First Aid certification, or ability to obtain upon hire.
Level 1 fingerprint clearance card, or ability to obtain upon hire.
Excellent verbal and written communication skills.
Ability to multitask between telephone, documents, and data entry during service delivery.
Ability to work independently with minimal daily supervision and collaboratively with diverse participants, volunteers, staff, public agencies, and organizations.
Ability to manage stress in a fast-paced work environment, assess and evaluate situations, respond professionally and safely, and embrace change and make course corrections as needed.
Ability to meet with clients in an office setting and facilitate deskwork processes throughout a full workday.
Visual acuity and hand dexterity to review information, complete records and reports, and enter data into a computer system.
Ability to climb stairs and travel to other locations as needed for home visits and meetings.
Ability to lift 25 pounds.

Nice To Haves

Bilingual in English and Spanish.
Demonstrated ability to articulate and implement best practices in housing services for individuals and families experiencing homelessness.
Demonstrated ability to articulate and implement best practices when working with people living in poverty or at risk of homelessness.

Responsibilities

Conduct in-person and phone housing assessments, document them, and make accurate same-day referrals to the county.
Complete intake interviews for ES housing programs and fully execute intake paperwork.
Create and maintain HMIS electronic records and participant case notes; enter data the same day and maintain 99% data accuracy and completeness.
Use an empowering, strengths-based approach to refer participants to eligible services and support them in reducing barriers and linking to housing and other services.
Participate in required internal meetings and trainings and those coordinated with collaborators.
Cross-train with other ES staff to build knowledge and skills, support daily operations, and provide program backup as needed.
Maintain working knowledge of community shelter resources and use current internal processes to refer participants to Primavera shelters.
Maintain professional relationships and boundaries with participants and follow confidentiality policies.
Adhere to and demonstrate Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
Perform other duties as assigned by leadership.