Intake Specialist Remote

Alert Communications • Tucson, AZ

5d • Remote

About The Position

As an Intake Specialist, you will be the first point of contact for potential clients calling into law firms. Your role involves accurately classifying and qualifying leads, delivering top-tier customer service, and ensuring a seamless intake experience-all while representing both Alert Communications and our legal partners with professionalism and empathy.

Requirements

• Must reside in Arizona (We do not hire out of Maricopa County or Flagstaff)
• Fluent written and verbal communication in English and Spanish is mandatory.
• Passion for helping others
• Prior experience in customer service, call centers, sales, or hospitality (legal industry preferred)
• Strong written and verbal communication (spelling and grammar matters)
• Able to work evenings, weekends, and holidays
• Typing speed: 35 WPM
• Proficiency using computers and multiple screens/systems
• High speed Fiber or Cable internet only (no satellite, DSL or WiFi).
• Must use a direct Ethernet cable connection to your modem/outer.
• Must have a PC/Laptop (Windows 11 or higher) (No Apple/Macbooks/Tablets)
• Wired USB headset with a mic

Nice To Haves

• legal industry preferred

Responsibilities

• Deliver exceptional service aligned with Alert's core values
• Accurately gather and input caller details using scripted prompts
• Follow all account-specific protocols and escalation procedures
• Adapt communication tone and approach to each caller's needs
• Achieve performance and productivity goals
• Use time and system resources efficiently and honestly

Benefits

• Full Time and Part Time positions
• Employee Stock Ownership
• Full Medical, Dental, Vision
• Paid Vacation
• 401K with Company Matching
• Free Life Insurance Policy
• Legal Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed