Intake Specialist

Lighthouse Youth & Family Services • Cincinnati, OH

35d • $20 - $29 • Remote

About The Position

We are hiring for the Intake Specialist (OhioRISE) who engages youth and families by managing referrals, completing intakes, and ensuring timely enrollment into OhioRISE services. This role collects required documentation, schedules and coordinates appointments, and supports members with access to services. Strong communication, customer service, and organizational skills are essential. Starting hourly pay $21.00 and up.

Requirements

• High School Degree with three years of relevant experience; OR Associate/Bachelor’s degree with 2 years of relevant experience; OR Master’s Degree with 1 year of relevant experience.
• Experience in children’s behavioral health, child welfare, developmental disabilities, juvenile justice or behavioral health field providing community-based services to children and youth and their family or caregiver.
• Experience in one or more the following areas of expertise: Family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development
• Excellent interpersonal and written communication skills.
• Demonstrated computer proficiency.

Nice To Haves

• Bilingual in English and Spanish preferred.

Responsibilities

• Educates members and families about program services, ensuring understanding of the program, benefits and expectations.
• Schedules and coordinates initial appointments with families, providers, and community partners to support timely enrollment and engagement into program.
• Completes intake processes, assess members’ needs, maintain a short-term caseload for youth and families seeking temporary care coordination, and input all documentation and assessments into applicable databases.
• Collaborates with youth and families to identify immediate needs, strengths, and concerns, and make appropriate referrals that ensure support and stability (including in crises).
• Learns, follows, and ensures compliance with contractual obligations, internal policies, and procedures.

Benefits

• Generous Paid Time Off (23 days prorated based on hire date) and Other Paid Leave Options (Holidays, FMLA, Bereavement and Parental Leave)
• Medical, dental, vision, including company paid life and long-term disability insurance.
• 401k Retirement Plan including company match (up to 6%)
• Tuition Reimbursement and Department of Education’s Loan Forgiveness Program.
• Employee Assistance Program
• Engaging Wellness Program
• Referral Bonus Program
• Licensure renewal reimbursement; paid training and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED