Intake Specialist (Goodwill Alberta Connect)

Goodwill Industries of Alberta•Edmonton, AB

13d•CA$45,300 - CA$53,294•Hybrid

About The Position

Goodwill Alberta Connect is a comprehensive, client-centered model designed to support Persons with Disabilities, and individuals facing barriers to employment, through an integrated approach that combines innovation, wraparound supports, and employer support. The model is built on three core components: a technology-enabled Resource Centre; a two-stream employment support pathway and Employer Services to support organizations to hire inclusively. By integrating employer education and structured work or volunteer experiences, the program promotes sustainable employment outcomes and helps reduce systemic barriers. The Intake Specialist plays a critical part in ensuring individuals can access meaningful employment supports in a timely, respectful, and person‑centred manner. This position is responsible for coordinating intake and eligibility processes for Career Connections programs, conducting assessments, and serving as a key liaison between applicants, community partners, and funders. This role supports equitable access to services while upholding program standards, funding requirements, and organizational values.

Requirements

Must be eligible to work in Canada.
At least 18 years of age or older.
Must be able to travel to sites throughout the City and surrounding areas.
Must pass a criminal record check, including Vulnerable Sector Search.
First Aid certificate, Level C with CPR & AED
Ability to handle sensitive and confidential information appropriately.
Ability to manage challenging situations and de-escalate situations effectively.
Ability to communicate effectively through oral and written communication and documentation.
Demonstrated ability to problem-solve and use good judgment quickly and effectively.
Ability to influence, empower and motivate others and hold team members accountable for the completion of responsibilities.

Nice To Haves

Rehabilitation diploma or equivalent education in the human services field preferred.
Minimum 2 years of experience working with individuals with disabilities and/or barriers to employment preferred.
Proficiency with UKG and ETO software, an asset.
Applied Suicide Intervention Skills Training, an asset.
Abuse Prevention and Protocol Training, an asset
Crisis Prevention and Intervention Training, an asset.

Responsibilities

Serve as a key point of contact for individuals seeking access to Career Connections programs, guiding applicants through the intake and eligibility process with professionalism and care.
Coordinate and facilitate eligibility interviews, intake meetings, and skills assessments, both in-office and at community locations, ensuring a welcoming and inclusive experience.
Assess applicant needs and suitability for services, making informed recommendations and referrals to internal programs or external community resources as appropriate.
Complete accurate, timely, and comprehensive intake, assessment, and case documentation in alignment with policies, accreditation standards (e.g. CARF), and funder requirements.
Act as a liaison with funders, schools, service providers, and community partners to support effective referrals, contract processes, and coordinated service delivery.
Prepare case notes, assessment summaries, and outcome reports using electronic case management and tracking systems (e.g. Efforts to Outcomes), contributing to program accountability and performance measurement.
Provide individuals with information and guidance related to employment pathways, post-secondary education options, workplace accommodations, and job development supports.
Support program outreach, marketing, and community engagement efforts by developing and delivering presentations, information sessions, and promotional materials.
Collaborate closely with Career Connections team members to determine appropriate supports for new participants and contribute to ongoing program improvement.
Act as an advocate and positive role model by promoting dignity, respect, confidentiality, and inclusive practices in all interactions with individuals, families, partners, and stakeholders.
Participate actively in team meetings, training, committees, and professional development activities.