Intake Specialist
About The Position
The Intake Specialist is the initial connection for most prospective clients. The Intake Specialist takes a targeted approach to client recruitment by ensuring that prospective clients are informed of the InspHire program offerings and converting program applicants into enrolled clients. By exhibiting superior customer services skills, emotional intelligence, and professionalism, the Intake Specialist establishes, develops, and maintains positive interactions with prospective clients, determines candidate eligibility, gathers required documentation, completes/orders a background check, facilitates logistics for transitioning, and schedules eligible candidates for the InspHire Program Orientation session.
Requirements
- Superior customer services skills
- Emotional intelligence
- Professionalism
- Ability to drive a company vehicle
- Ability to work early morning, nightly, and weekend hours as needed
Nice To Haves
- Lived incarceration experience
Responsibilities
- Presents, promotes, informs and addresses inquiries regarding the InspHire Program to interested candidates.
- Refers interested candidates to other supporting agencies more suited to the candidate’s needs.
- Clearly communicates, connects with, and confirms candidate’s attendance before scheduled Orientation session.
- Administers pre-program drug screenings for new candidates.
- Conducts Records’ Review Workshops with enrolled clients teaching clients to read their background reports.
- Coordinates, arranges, and transports, in company vehicle, new clients from the identified, authorized location to Abe Brown Ministries’ office, Hillsborough County Reentry Center, probation office, and/or transitional housing facility upon release.
- Understands the re-entry population and pursues opportunities through supportive and available community services to facilitate client transition.
- Develops and maintains collaborative and cooperative relationships with probation officers, release/classification officers, and transitional housing partners thereby facilitating the enrolled client’s transition.
- Meticulously enters data and consistently maintains records, documentation, case files, and produce reports in our Efforts-to-Outcomes data system.
- Performs any other tasks assigned by InspHire leadership team.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
