Intake Specialist (3:00pm-11:30pm)
About The Position
DeCoach Recovery Centre is seeking an Intake Specialist for its Dayton location. This role is crucial in the initial client engagement process, involving the efficient gathering and processing of essential information to ensure smooth service delivery. As the first point of contact for clients, the Intake Specialist accurately documents needs and concerns, communicating them to internal teams. Responsibilities include managing intake workflows, verifying client eligibility, and maintaining detailed records in compliance with policies and regulations. This position requires exceptional customer service and clear communication to build trust and rapport, laying the groundwork for successful ongoing interactions. Ultimately, the Intake Specialist enhances the organization's client services and operational processes.
Requirements
- High school diploma or equivalent required.
- Proven experience in a client-facing role, preferably in healthcare, social services, or customer service environments.
- Strong proficiency with data entry and electronic record-keeping systems.
- Excellent verbal and written communication skills.
- Ability to handle sensitive information with discretion and maintain confidentiality.
Nice To Haves
- Experience working with case management or client intake software.
- Familiarity with healthcare, social service, and customer service.
- Demonstrated ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Conduct thorough client interviews to collect necessary personal, medical, or service-related information.
- Verify client eligibility and documentation in accordance with organizational and regulatory standards.
- Enter and maintain accurate client data in electronic records systems, ensuring confidentiality and data integrity.
- Coordinate with internal departments to facilitate timely follow-up and service provision based on intake information.
- Respond promptly and professionally to client inquiries, providing clear explanations of processes and next steps.
- Identify and escalate any urgent or complex client issues to appropriate supervisors or specialists.
- Maintain compliance with all relevant privacy laws, organizational policies, and quality assurance protocols.
Benefits
- Medical, Dental and Vision Insurance Plans
- Company Paid Life Insurance Policy
- Paid Holidays and PTO
- Yearly Merit Raises
- Opportunities for Advancement
- Tuition Reimbursement
- Company Matched 401(k) plan
- STAR Eligible Facilities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
