Intake Specialist-Nashville

The Lisinski Law Firm•Nashville, TN

2d•$23•Onsite

About The Position

The Intake Specialist leads the first meaningful consultation prospective clients have with our firm. In this role, you will guide individuals and families through conversations about their immigration situation, helping them understand their options and determine whether partnering with our firm is the right next step. This is a client-facing, consultative role that combines empathy, structured conversations, and clear communication. You will gather key information, identify potential case types based on attorney guidance, and help clients understand the value of the services our firm provides. Success in this role requires full bilingual fluency in English and Spanish, strong interpersonal communication skills, and the ability to build trust quickly with people from diverse backgrounds. The ideal candidate brings a sales-oriented mindset, confidence discussing services and next steps with clients, and the discipline to succeed in a metrics-driven environment focused on both client experience and outcomes.

Requirements

This role requires conducting client consultations in both English and Spanish, so candidates must be comfortable communicating clearly and professionally in each language.
High school diploma or equivalent experience.
Experience in a client-facing or consultative environment preferred.
Proficiency with Microsoft Office Suite or related software.
Excellent verbal and written communication skills.
Strong interpersonal skills and the ability to build trust quickly with clients.
World-class customer service skills.
Proven ability to manage time effectively and stay organized in a structured environment.
Strong attention to detail and problem-solving abilities.

Responsibilities

Lead initial consultations with prospective clients to understand their immigration circumstances and help identify potential paths forward with the firm.
Evaluate client situations by gathering and documenting key information needed to determine appropriate next steps.
Build trust with prospective clients by guiding thoughtful, empathetic conversations about their goals and concerns.
Educate clients about the firm’s services and help them understand how the firm may be able to support their case.
Maintain consistent communication with prospective clients, answering questions and providing guidance throughout the intake process.
Coordinate next steps for clients who choose to move forward with the firm.
Ensure client information and documentation are handled accurately and organized appropriately.
Participate in ongoing training with firm attorneys to stay current on case types and firm processes.