Intake Specialist

Crisis Connections • Seattle, WA

9d • Remote

About The Position

Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support. If you want to be part of our mission and have a passion for helping others, we invite you to apply for our Intake Specialist position. Intake Specialists provide phone-based support for callers needing access to essential health and human services or community-based care coordination. Intake Specialists support residents in all of Washington, connecting callers to available resources around the state while providing empathic support and exceptional customer service experience. This is a remote/hybrid position. Opportunities to attend in-person tabling events representing Crisis Connections may become available. This position requires a high-speed internet connection through a wired connection or modem. No Hot spots allowed.

Requirements

• A minimum of 1 year of customer service experience is preferred.
• Previous experience working or volunteering in a call center responding to those in underserved populations preferred.
• Knowledge of available community resources to callers that need additional localized support
• Professional phone demeanor with strong verbal communication skills
• Ability to demonstrate the use of active listening skills and coach others in utilizing those same skills and applying those skills effectively.
• Previous experience working as a member of a team in a fast-paced, high-volume environment.
• Confidential work setting required.
• Smart phone with ability to download and use Multi-factor Authentication (MFA) application.
• High speed internet (wired ethernet connection preferred). No Cellular or Hotspots.
• A quiet and confidential designated working area.
• Individuals in this position should be able to sit or stand for lengthy periods of time.
• Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings.
• Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction.
• This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations.

Nice To Haves

• A minimum of 1 year of customer service experience is preferred.
• Previous experience working or volunteering in a call center responding to those in underserved populations preferred.

Responsibilities

• Intake Specialists work as part of a team to provide exceptional phone-based support in a confidential remote space.
• They create a positive experience for callers facing difficult circumstances, offering peer to peer support, community-based referrals and information to callers utilizing a resource directory.
• Intake Specialists will complete other tasks as assigned.

Benefits

• Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers.
• Annual wage increases
• Generous Paid Time Off & 12 Paid Holidays
• Discount on ORCA transit pass
• Free Parking & Flexible Schedules
• Growth opportunities
• Self-care tools & weekly check ins with your supervisor
• Short-term and long-term disability
• Flexible Spending Accounts (FSA)
• 403B Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed