SSVF Carolinas - Intake Specialist - Raleigh (67158)

Volunteers of America Chesapeake and Carolinas•Raleigh, NC

7d•$44,000 - $44,000•Onsite

About The Position

Under direct supervision of the Team Lead, the Intake Specialist serves as an initial point of contact for applicants for SSVF services. Responds to inquiries from applicants regarding program eligibility requirements and other issues as needed.

Requirements

Minimum four-year degree or comparable 2 - 4 years of experience working directly with families and at-risk populations including, homeless, homeless veterans, formerly incarcerated veterans, veterans facing the challenges of mental health and substance use disorders, and veterans facing ongoing economic challenges.
Ability to organize, assign tasks, and supervise volunteer staff
Excellent verbal and written communication skills
Ability to be proactive
Ability to work well with diverse populations
Requires ability to frequently face deadlines with attention to detail
Complete tasks along with required documentation in a timely manner
Proficiency in Microsoft Office Applications

Nice To Haves

Bilingual in Spanish preferred
Peer Support Specialist preferred.

Responsibilities

Receiving current and future veteran applicants regarding program application process and policies for SSVF services.
Looks up applicants' data and provides information to applicants as needed.
Types various forms, reports and related routine correspondences required as part of the application process.
Prints out and mails decision letters, missing information letters and hearing notices to applicants.
Withdraws files if no response.
Copies required documents and file within applicants’ files.
Collaborate with local office Program Assistant, Case Managers, and Co-Team leads to serve all veterans during the intake process.
Performs initial data entry and updates in AWARD: Electronic Health Record system for SSVF
Maintains electronic and paper applicant files including making appropriate entries into the applicant database or other databases such as AWARDS and Smartsheet.
Maintains working knowledge of general operation and specific eligibility guidelines of all SSVF applicants to appropriate grant source(s) for assistance.
As supported, designated, and instructed by the Team Lead, the Intake specialist will create and adhere to the local office intake calendar, which will require scheduling the appropriate number of intake appointments in a given timeline (based upon the instructions from the Team Lead).
Attends applicant processing meetings, including occasional evening meetings, as needed.
Assists applicants in completing paperwork, obtains information, explains process, and answers applicants' questions.
Reports weekly on eligible and ineligible applicants.
Provides applicants with appropriate information and referral services.
Creates and maintains relationships with inter- and intra-agency partners and departments regarding housing and support services for applicants (specific to veterans that do not qualify for SSVF).
Participate in training, supervision, regular staff meetings, and accepts responsibility for aiding the development of positive team relationships as requested.
Adhere to agency policies, procedures, safety standards and the professional code of ethics.
Other duties assigned by supervisor.