Intake Specialist STATEWIDE

Georgia Legal Services Program•Albany, GA

1d•Onsite

About The Position

The Statewide Centralized Intake Unit of Georgia Legal Services Program (GLSP) is seeking an applicant to work as an Intake Specialist. The successful applicant will assume intake responsibilities on a full-time basis 5 days per week. The Intake Paralegal will answer and return incoming calls assigned to the Intake Workgroup of persons seeking legal assistance from Georgia Legal Services Program. Duties include, but are not limited to, screening and interviewing clients, making appointments, assisting clients in completing forms and questionnaires, making referrals to agencies and private attorneys, the input of initial data and updating data in Legal Server, and directing clients to self-help websites.

Requirements

Ability to quickly establish a rapport with callers to effectively and efficiently obtain information needed to evaluate prospective clients’ cases.
Ability to identify legal issues.
Proficiency in the use of computers.
Good typing skills.
Ability to operate GLSP office equipment without assistance.
Proficiency in the use of Legal Server.
Ability to organize and prioritize work.
A good track record completing tasks in a timely manner.
Proficiency in the use of Microsoft Office.
Good writing and grammar skills.

Nice To Haves

Prior experience as a GLSP paralegal, receptionist, or client pre-screener.

Responsibilities

Answer and return incoming calls assigned to the Intake Workgroup of persons seeking legal assistance from Georgia Legal Services Program.
Screen and interview clients.
Make appointments.
Assist clients in completing forms and questionnaires.
Make referrals to agencies and private attorneys.
Input initial data and update data in Legal Server.
Direct clients to self-help websites.