Intake Specialist
About The Position
The Intake Specialist position consists of providing overall support for and a positive influence at the NWS intake center, organizational culture, and functional workflow. The Intake Specialist is the first point of care for engaging prospective patients in treatment at Neuro Wellness Spa. Top priorities are stellar customer service, administrative organization, efficiency regarding patient registration, scheduling, and referrals. Neuro Wellness Spa is transforming mental health care experience through a culture of compassion, diversity, innovation, and excellence. We will be recognized by employees, physicians, patients, and the community as: A progressive, efficient, and fun place to work; An innovative and highly accomplished place to support mental wellness; The best place to receive cutting-edge and multi-faceted mental health and substance abuse treatment that is culturally responsive, individualized and emphasizes whole-person wellness; A behavioral health organization that leads, educates, and inspires local practitioners, community partners, patients, and patient families.
Requirements
- High school or equivalent
- 2 years of call center experience
- 2 years of EMR systems experience
- 2 years of appointment scheduling experience
- 2 years of insurance verification experience
- Ability to commute to Encino, CA 91436
- Familiarity with EHR/EMR systems
- Familiarity with using a MAC computer
- Experience in a high volume medical call center
- Experience in Mental Health
- Experience using a CRM (like Salesforce)
Responsibilities
- Answer and tag initial calls, call back any missed calls, discuss NWS and treatments available
- Completing pre-admission tasks such as gathering client information, verifying insurance benefits, discussing financial responsibility, completing COVID screening
- Send Intake documents to patients via FormDr
- Input patient data through Salesforce workflow to completion
- Check intake docs and follow up with patients that have not completed them
- Create DrChrono accounts and schedule initial consultations once documents are received
- Respond to all Contact Forms Submissions with appropriate treatment and input all data points
- Respond to all emails sent to NWS Referrals email and take action accordingly
Benefits
- Medical benefits offered through the company employee benefit plan
- Vision benefits offered through the company employee benefit plan
- Dental benefits offered through the company employee benefit plan
- Option to join the company 401k plan
- Paid Time Off (PTO)
- 401(k) matching
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
