Intake Specialist

Neighborhood Association for Inter-Cultural Affairs Inc.•New York, NY

114d•Onsite

About The Position

The Intake Specialist - Shelter is responsible for performing specific intake procedures to identify barriers that will impede the structure developed towards guiding clients in becoming self-sufficient. Intake specialists need to understand the needs of clients who may be in crisis or in a less than optimum state. The specialist will be responsible for finding solutions for a myriad of issues as necessary. Compassion, patience, and communication skills are imperative. Organization is also crucial as case records must be maintained accurately and efficiently. Staff are encouraged to be cross-trained and understand job functions within their designated units.

Requirements

High School Diploma or General Equivalent Diploma.
Must be able to read, speak, write, and understand English for administrative purposes.
Must pass drug screening to be appointed.
This position may be subject to a series of investigations before and after appointment.
Commitment to the mission of NAICA, Inc.
Proven ability to work collaboratively well with diverse groups.
Proven ability to handle multiple tasks effectively under pressure.
Strong organizational skills, detail-oriented, and efficient.
Maturity, integrity, and sound judgment.

Nice To Haves

Bilingual English/Spanish language fluency is preferred.
Strong oral and written communication, time management and organizational skills are necessary.

Responsibilities

Provide direct services to new clients including intake, engagement, assessment, referral, advocacy, counseling, exit summaries and follow-up.
Document all interactions with, or on behalf of, clients.
Maintain familiarity with program resources available on- and off-site.
Attend staff meetings and serve on committees as required.
Attend professional meetings, educational conferences, and in-service training.
Maintain current and accurate documentation, progress notes, and data tools both physically and electronically.
Maintain Confidentiality.
Maintain a professional appearance.
Time management and prioritization.
Interacting with other departmental staff.
Perform general clerical duties.
Develop and maintain good communication with other programs and units within the organization to facilitate inter-agency referrals.
Provide coverage for other areas as directed/needed.
Perform additional duties as assigned.