Part-Time Remote Intake Specialist (Legal Services) - TX - El Paso

Alert Communications • El Paso, TX

5d • Remote

About The Position

At Alert Communications, we provide around the clock live answering and intake solutions tailored specifically for the legal sector. Our team manages incoming leads, client onboarding and ongoing support for law practices nationwide. Our Legal Intake Specialists serve as the premier point of contact for individuals reaching out to our partner law firms. In this position, you will be responsible for evaluating and qualifying incoming inquiries, delivering compassionate customer care and ensuring a smooth, professional onboarding process from the very first call.

Requirements

• Must reside in Texas.
• Must be able to work one weekend day (Saturday or Sunday) and be available for Holidays.
• Prior Experience in customer service, call centers, sales or hospitality (legal industry preferred).
• Proficiency using computers and multiple screens/systems.
• Minimum of 35 WPM typing speed.
• High speed Fiber or Cable internet only (no satellite, DSL or WiFi).
• Minimum 15 Mbps upload/5 Mbps download internet speed.
• Must use a direct Ethernet cable connection to your modem/outer.
• Must have a PC/Laptop (Windows 11 or higher) and a wired USB headset. (No Apple/Macbooks/Tablets)
• Wired USB headset with a mic

Nice To Haves

• Bilingual (Spanish and English) is a plus!

Responsibilities

• Evaluating and qualifying incoming inquiries
• Delivering compassionate customer care
• Ensuring a smooth, professional onboarding process from the very first call
• Maintain high productivity, accuracy, and reliability standards by utilizing your time and system tools effectively.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed