Intake Specialist Overnight/Weekend (Remote)

Davies • Home, WV

1d • $16 - $18 • Remote

About The Position

Davies North America is hiring a remote Intake Specialist to enter Workers’ Compensation claims received by phone and ensure client and company protocols are followed accurately and on time. The role gathers information from injured workers and/or employers, determines injury level or category based on set criteria, establishes initial claims in the system, and supports timely, compliant processing. The position requires bilingual English and Spanish proficiency and availability to work Saturdays and Sundays from 7:00 PM to 7:00 AM EDT.

Requirements

• High school diploma or equivalent.
• Bilingual proficiency in Spanish and English.
• Proactive and independent approach, initiative, and consistent follow-through.
• Strong verbal and written communication skills.
• Strong time-management skills and ability to meet deadlines.
• Ability to multitask, prioritize, organize, and document effectively in a fast-paced, dynamic environment.
• Teamwork and interpersonal skills.
• Attention to detail and problem-solving skills.
• Ability to work collaboratively and independently with minimal supervision.
• Discretion in handling sensitive and confidential information.
• Comfort working with key people at all levels of an organization.
• Availability to work Saturdays and Sundays from 7:00 PM to 7:00 AM EDT.

Nice To Haves

• At least one year of medical terminology or medical office experience is preferred.

Responsibilities

• Gather and evaluate information from injured workers and/or employers by phone to determine injury level or category based on established criteria.
• Accurately enter initial claims (First Report of Injury) into the system from phone, fax, or email while meeting deadlines and timeframes.
• Follow phone-tree procedures under the State of Florida contract, including emergency protocols.
• Route First Report of Injury calls to the appropriate Triage Unit member for further handling.
• Verify claim-entry data, including spelling, grammar, Social Security numbers, and locations.
• Research situations that prevent claim entry and ensure the claim is entered into the system.
• Follow company procedures and state-mandated timeframes to comply with applicable laws.
• Print, organize, and verify related forms for daily mail-out.
• Verify daily data for control purposes using printed lists.
• Scan and attach new claim documents to the system.
• Assist with other clerical duties and perform other duties as needed.
• Maintain regular and dependable attendance and be available during established work hours.

Benefits

• Medical, dental, and vision plans
• 401(k) plan with employer matching
• Discretionary Time Off for exempt employees and Paid Time Off for non-exempt employees
• Paid holidays
• Life insurance
• Short-term and long-term disability coverage
• Paid sick leave, paid family leave, paid parental leave, and other mandated benefits where required by applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED