Intake Specialist

The Salvation Army USA Central Territory•Flint, MI

25d

About The Position

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most. Position Summary: The Intake Specialist supports the mission of The Salvation Army by responding to, screening and prioritizing requests for assistance to determine primary need and urgency of need. The Intake Specialist facilitates assistance and provides information and referrals with the goal of mediating crises.

Requirements

High school diploma or GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
Learn and adhere to The Salvation Army Social Services Code of Ethics
Understand and adhere to professional boundaries within and outside of the organization
Maintain client confidentiality and obtain appropriate releases of information
Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
Proficient in Microsoft Office 365
Working knowledge of TEAMS and SharePoint
Willingness to learn new software as needed
Complete Safe From Harm training, and keep current as needed

Nice To Haves

Experience in a call center or front desk role (preferred)
Experience working with low-income populations (preferred)
One-year experience in social work or social service field (desired)

Responsibilities

Provides excellent customer service by greeting and responding to guests in-person or via phone
Conducts screenings for in-kind and financial needs; determining and discerning primary need and urgency of matter
Provides program information and referrals and schedules appointments
Identifies resources and next steps that are available to address needs
Stays up-to-date with program requirements and trends throughout the service area
Maintains records and statistical data; providing information for reports as requested
Perform other duties as assigned

Benefits

Health Care Benefits which include: AFLAC Voluntary life insurance benefits
Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment.
Vesting starts after three years of employment, 100% vested after five years of employment
The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.
Employee Discounts
Paid Time Off which includes: Sick days begin accruing the first of the month following 30 days of employment and you may begin to use accrued sick days once available. Up to (6) earned sick days per year may be used as discretionary days.
Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment. The accrual rate is based upon years of service and approved hours worked.
You will receive up to 2 personal days per year based on date of hire.
Birthday off with pay.
Paid holidays are effective immediately