Intake Specialist

Levin Papantonio Law Firm•Pensacola, FL

29d•Onsite

About The Position

This is an entry-level position where prior legal experience is not required. The ideal candidate is a naturally compassionate/empathetic listener who is great on the phone. Intake Specialists are the first voice a potential client hears when entering the legal process. They are responsible for interviewing, screening, and evaluating potential claims to assess and determine if the law firm can help. Levin Papantonio has earned a reputation as one of the most successful personal injury law firms in the nation, handling claims throughout the country involving prescription drugs, medical devices, defective products, car accidents, medical malpractice, workers compensation, consumer protection, and all other types of personal injury claims.

Requirements

Strong organizational skills with the ability to prioritize and meet deadlines.
Ability to maintain confidentiality & handle sensitive information with discretion.
Strong verbal & written communication skills, specifically spelling/grammar.
Must have computer skills, specifically in Windows environment & able to type with speed/accuracy.

Nice To Haves

Prior legal experience is not required.
6+ months of experience in a customer service/call center environment is preferred.

Responsibilities

Promptly and professionally handle a high volume of inbound calls within the Intake Department, while serving as a backup for the Firm’s main Reception desk.
Learn and perform Receptionist duties to provide coverage during breaks and absences.
Maintain thorough and accurate records in our case management software, ensuring all potential client data is up-to-date.
Attend regular team meetings and participate in ongoing training opportunities to improve skills and learn best practices.
Contribute to a positive, team-oriented work environment that fosters collaboration, continuous improvement, and client satisfaction.
Collect relevant information about potential clients; cases, such as personal details, facts, documents, witnesses, statue of limitations and other deadlines.