Intake Specialist

Law Office of Shaun Setareh Inc•Beverly Hills, CA

114d•$25 - $35•Onsite

About The Position

We are a leading class-action and complex litigation law firm based in Beverly Hills, California. Our firm focuses on high-impact employment law cases, including wage-and-hour, workplace rights, and other complex matters against some of the largest companies in the country. We are a fast-moving, client-focused team that takes pride in doing meaningful work. Many of the people who contact our firm are dealing with stressful workplace situations and are looking for someone who will listen, ask the right questions, and help guide them through the first step of the legal process. This role is an excellent entry point for someone who wants to grow in the legal field. You will get valuable hands-on experience speaking with potential clients, learning how employment cases are evaluated, working with legal documents, and supporting the early stages of case development. For the right person, there is room to grow into other roles within the firm, including legal assistant, pre-litigation assistant, case management, intake leadership, or other legal support positions. As an Intake Specialist, you will be one of the first points of contact for potential clients. Your job is to help determine whether someone may have a potential claim, collect key information, organize documents, and assist qualified leads with the sign-up process. This is a phone-heavy role that requires confidence, empathy, attention to detail, and the ability to stay organized in a fast-paced environment. You do not need to be an attorney, and you will not be expected to give legal advice. However, you should be comfortable asking thoughtful questions, documenting information clearly, and helping move potential clients through the intake process.

Requirements

Dependable, sharp, personable, and motivated to grow
Comfortable on the phone
Can handle sensitive conversations with professionalism
Knows how to balance empathy with efficiency
Intake, sales, customer service, call center, or lead screening experience
Comfortable handling a high volume of calls and follow-ups
Communicate clearly and professionally by phone, email, and text
Can ask good questions, think critically, and spot important details
Organized, reliable, punctual, and able to follow systems
Can work independently while also being part of a team
Comfortable using Google Sheets, Outlook, CRMs, and case management software
Interest in law, litigation, client service, or legal operations
Want to build a career in the legal field, not just find another job
Able to reliably commute to Beverly Hills and work the scheduled days and hours

Nice To Haves

Prior experience in a law firm, intake department, call center, sales role, or client-facing office role
Experience with legal intake, case screening, or retainer follow-up
Familiarity with employment law, wage-and-hour claims, or plaintiff-side litigation
Bilingual Spanish strongly preferred
Additional languages are a plus

Responsibilities

Answer incoming calls from potential clients seeking legal help
Respond to email, text, and web inquiries in a timely and professional manner
Conduct intake calls and gather important facts about potential employment law claims
Screen leads based on firm criteria and prepare information for attorney or management review
Assist qualified potential clients with retainer agreements and sign-up steps
Follow up with leads who have submitted forms, booked calls, or requested more information
Organize new case files, supporting documents, call notes, and intake details
Maintain accurate records in the firm’s CRM and case management systems
Communicate clearly with attorneys, legal assistants, and management about potential new cases
Provide a professional, compassionate, and helpful experience to every potential client