Intake Specialist

Family Resource Center Association•Hempfield Township, PA

1d•Hybrid

About The Position

The Intake Specialist at the Family Resource Center (FRC) is responsible for understanding and demonstrating knowledge of all FRC programs, particularly the initial enrollment and certification processes for eligible clients. This role involves participating in off-site group intakes, determining applicant eligibility, and providing comprehensive communication and support services to clients and staff. Key duties include managing the Centralized Eligibility List (CEL), interacting with various stakeholders, and assisting with program administration. The specialist is expected to work collaboratively, handle responsibilities, make decisions, and contribute to the compassionate support of children and families within the community.

Requirements

Ability to work as a team member and take direction, handle responsibility and make decisions.
Good office skills.
Some computer knowledge and input ability.
Proven communication skills in dealing with people.
Interest in working with children and families.
Knowledge of community programs and resources available in San Joaquin County.
Able to read, write and speak English.
Able to communicate professionally.
Able to prioritize workload to meet deadlines.
Basic arithmetic and computation skills.
High school graduate or equivalent.
1-year related experience in customer service or social service field.
Must pass pre-employment drug test.

Responsibilities

Become familiar with all programs operated by FRC.
Demonstrate knowledge about the initial enrollment and certification process for the clients eligible for Agency services.
May be assigned minimal number of case files.
Participate in off-site group intakes.
Develop the skills to determine eligibility of applicants on the eligibility list.
Answer the phone, schedule appointments and provide general communication and support services to all clients and staff as directed by the SCC Supervisor.
Operate NoHo, Outlook and other computer programs.
Responsible for assisting with the Centralized Eligibility List (CEL) by making calls to eligible clients, updating CEL database, and handling the waiting list applications.
Interacts with public, clients, providers and agency staff with excellent customer skills.
Work closely with SCC Case worker in smooth transition of clients.
Assist in processing SCC program’s monthly attendance sheets.
Provide appropriate FRRC representation in various meetings.
Occasional work outside the traditional workday.
Maintain accurate records for department.
Assist with Stage 2 junior process.
Responsible for CWC1/CWC2 (referrals) distribution and filing maintenance.