Intake Specialist/Receptionist - Dickenson
About The Position
The Law Office of Bryan Fagan is seeking an experienced and motivated Intake Specialist/Receptionist to join its intake team. The role is the first point of contact for many prospective clients and involves gathering and accurately documenting case information, qualifying leads, entering information into the firm’s system, and directing qualified prospects to the appropriate consultation process. The position also includes front desk reception duties and administrative support. Candidates should have strong communication and data-entry skills and a willingness to learn common legal terminology.
Requirements
- At least 2 years of experience as an intake coordinator, high-volume receptionist, customer service representative, or in an office support role.
- Proven computer skills for lookups and data entry.
- Ability to learn new technology and databases.
- A track record of reliability and punctuality.
- Strong verbal, written, and in-person communication skills.
- Highly organized, with the ability to prioritize tasks.
Nice To Haves
- Prior experience handling a high volume of calls is preferred.
- Bilingual Spanish is preferred.
Responsibilities
- Meet daily call quotas to qualify potential new clients.
- Build rapport with callers through email, phone, or in-person interactions.
- Gather information from inquiries to qualify potential new clients.
- Prepare necessary reports.
- Scan and prepare documents.
- Handle a high volume of incoming and outgoing calls.
- Follow scripts to gather information from callers.
- Enter information into an online system.
- Perform front desk reception responsibilities.
- Gather reports at the end of the shift.
Benefits
- 401(k) with matching up to 5%.
- Medical insurance.
- Dental insurance.
- Health insurance.
- Vision insurance.
- Life insurance.
- Long- and short-term disability insurance.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
