Intake Specialist/Receptionist

Law Office of Bryan Fagan • Victoria, TX

4d • Onsite

About The Position

The Law Office of Bryan Fagan is seeking an experienced and motivated Intake Specialist/Receptionist to join their growing team. This role serves as the first point of contact for new clients, responsible for gathering case information, qualifying leads, and ensuring accurate documentation and entry into the firm's system. The ideal candidate will have strong communication skills, experience with data entry, and a willingness to learn legal terminology. This is a full-time position based in Victoria, TX.

Requirements

• 2+ years of experience as a intake coordinator, high volume receptionist or customer service representative or office support role.
• Prior experience handling high volume call most preferred.
• Proven computer skills for look up and data entry.
• Have the ability to learn new technology and databases.
• Must have a track record of reliability and on time service.
• Have strong verbal, written, or in-person communication skills.
• Must be highly organized and be able to prioritize tasks.

Nice To Haves

• Bilingual in Spanish mostly preferred

Responsibilities

• Meet daily call quota to qualify potential new clients.
• Build rapport with callers via email, phone or in-person.
• Gather data from inquiries to qualify potential new clients.
• Prepare necessary reports.
• Scan documents
• Prepare documents
• Handle high volume incoming and outgoing calls
• Follow script to gather information from callers
• Enter information into an online system
• Front desk reception responsibilities required.
• Gather reports at the end of the shift

Benefits

• 401K - with matching up to 5%!
• Medical Insurance
• Dental insurance
• Health insurance
• Vision insurance
• Life Insurance
• Long & Short Term Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed