Intake Specialist - Client Advocate

BrightSpring Health Services•Chattanooga, TN

2d•$18•Onsite

About The Position

As an Intake Specialist, you'll meet with Persons Served and their families in their homes to evaluate and assess individual needs and develop personalized support plans. Schedule and coordinate timely follow-up visits to ensure quality service delivery and continuity of care by Direct Support Professionals. Bring and complete all necessary paperwork to the home visit with the Person Served. Communicate findings and person-centered insights to the Care Coordinator and Support Services Manager to inform ongoing service strategies.

Requirements

High School Diploma; two years supervisory experience or 1 year supervisory experience with one year of college.
Valid drivers license from state of residence with a satisfactory driving record as defined by Company's vehicle policy and/or liability insurance carrier.
Valid vehicle registration and insurance
Excellent customer service and communication skills; must be able to function well under pressure, make decisions quickly, and manage a large amount of information
Must have direct care and supervisory experience working with disadvantaged populations
Knowledge and skilled in Information Systems
Skilled at assisting others and accepting direction.
Must never have been shown by credible evidence (for example, a court and jury, a department investigation, or other reliable evidence) to have abused, neglected, sexually assaulted, exploited, or deprived any person or to have subjected any person to serious injury as a result of intentional or grossly negligent misconduct as evidenced by an oral or written statement to this effect at the time of application

Nice To Haves

Bachelors degree preferred

Responsibilities

Routinely schedules Home Visits per company/contract specifications
Completes all necessary documentation for Home Visits per specified contract
Assist Person Served with any issues or questions relayed during Home Visit
Reports issues, concerns and problems to Coordinator and Program Director
Enter Home Visit update information in correct systems
Document and track all Home Visit contact information with Person Served
Maintains on going communication with Persons Served, Coordinators and Program Director
Support Coordinators when requested by Supervisor
Reports significant/major incidents or accidents
Cooperates in external/internal investigations as requested
Other duties as assigned