Intake Specialist /Admin

SERVPRO of Denver Southeast•Aurora, CO

20d•$22 - $25•Onsite

About The Position

SERVPRO DENVER SE, is an industry leading water, mold, and large loss fire restoration company. SERVPRO quickly responds to property damage emergencies ranging from multimillion-dollar disasters to those suffered by individual businesses and homes. Growth: SERVPRO Denver SE is aggressively growing and expanding creating upward mobility / new career opportunities. We believe in promoting from within supporting the growth and success of our team members. We are now hiring for an Intake Specialist/Admin for our Denver SE location. The Intake Specialist serves as the first point of operational coordination for all incoming mitigation and reconstruction opportunities across the Colorado franchises. This role is responsible for ensuring that every new job is captured, documented, prioritized, and communicated correctly at the time of first contact. The Intake Specialist supports operational efficiency by ensuring jobs enter the system accurately and completely, allowing Project Managers, Production Coordinators, and Job File Coordinators to execute work without delays caused by missing information or inconsistent documentation.

Requirements

2-4 years of complete Administrative Assistant duties and responsibilities
High school diploma, degreed or equivalent work experience required
Excellent communication skills
Strong organizational and communication skills
Ability to manage high call volume and task prioritization
Strong attention to detail
Problem solving and prioritization skills
Computer system skills, Workforce, CRM, Microsoft Excel or tracking tools
Ability to work in a fast-paced environment
Confidence in coordinating across multiple teams

Nice To Haves

Administrative coordination or intake management
Restoration, construction, or insurance claim environments

Responsibilities

Serve as the first point of contact for new loss calls, referrals, and inbound service requests.
Collect and document all required loss information and customer details.
Provide customers with clear expectations regarding next steps, response timelines, and inspection scheduling.
Ensure all inbound opportunities are logged immediately and accurately.
Create new job files in WorkCenter and internal tracking systems.
Confirm all required intake information is documented including: Property owner contact information. Insurance carrier and claim information
Answer incoming calls and warm transfer to personnel
Provide daily job intake summaries to operations leadership
Ensure jobs move from intake to production without administrative delays
Weekly office task support or HR assistance