Intake Specialist /Admin

Servpro•Denver, CO

19d•Onsite

About The Position

Responsive recruiter Benefits: Free food & snacks Health insurance Opportunity for advancement Looking for a career with a company that makes a difference? Apply Today! SERVPRO DENVER SE, is an industry leading water, mold, and large loss fire restoration company. SERVPRO quickly responds to property damage emergencies ranging from multimillion-dollar disasters to those suffered by individual businesses and homes. WHY SERVPRO? Growth: SERVPRO Denver SE is aggressively growing and expanding creating upward mobility / new career opportunities. We believe in promoting from within supporting the growth and success of our team members. We are now hiring for an Intake Specialist/Admin for our Denver SE location. COMPENSATION: $22-25 an hour, DOE PERKS: Weekly Pay Schedule PTO, Sick Pay, Paid Holidays Medical, Vison, Dental, Life Insurance Office Coffee, Tea, & Snacks Join one of the largest and best SERVPRO Franchises! Picture yourself here fulfilling your potential. At SERVPRO ®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you.

Requirements

2-4 years of complete Administrative Assistant duties and responsibilities
High school diploma, degreed or equivalent work experience required
Excellent communication skills
Strong organizational and communication skills
Ability to manage high call volume and task prioritization
Strong attention to detail
Problem solving and prioritization skills
Computer system skills, Workforce, CRM, Microsoft Excel or tracking tools
Ability to work in a fast-paced environment
Confidence in coordinating across multiple teams

Nice To Haves

Preferred experience includes; Administrative coordination or intake management
Restoration, construction, or insurance claim environments

Responsibilities

Serve as the first point of contact for new loss calls, referrals, and inbound service requests.
Collect and document all required loss information and customer details.
Provide customers with clear expectations regarding next steps, response timelines, and inspection scheduling.
Ensure all inbound opportunities are logged immediately and accurately.
Create new job files in WorkCenter and internal tracking systems.
Confirm all required intake information is documented including: Property owner contact information. Insurance carrier and claim information
Answer incoming calls and warm transfer to personnel
Provide daily job intake summaries to operations leadership
Ensure jobs move from intake to production without administrative delays
Weekly office task support or HR assistance