Intake Services Specialist- Good Samaritan Day Treatment Program

TriHealth•Cincinnati, OH

30d•Onsite

About The Position

The Good Samaritan Day Treatment Program is seeking an Intake Service Specialist to serve as the welcoming first point of contact for patients entering our mental health partial hospitalization program. This non-clinical role is essential to the smooth daily operation of the program, combining front-office administrative skill with genuine compassion for individuals navigating behavioral health services.

Requirements

High School Diploma or GED Degree with Unit Coordinator, or office specialist training
Health Care Insurance Plans (Required)
2 - 3 years experience in Healthcare as support staff (Required)

Responsibilities

Opens, sorts, and prioritizes mail, giving special attention to priority mail items.
Ensures that letters, memos, and reports are typed in the correct format, with errors corrected, and within the requested time frame.
Answers the telephone in a professional manner with appropriate follow-up as needed.
Maintains a professional demeanor and personal characteristics of courtesy and respect with all external and internal customers.
Is responsible for accuracy and confidentiality, including the delivery of messages, transferring calls to appropriate departments, discretion in all communication, and security of electronic and written documentation and charts.
Displays the ability to troubleshoot and problem solve, as well as the flexibility and/or initiative in seeking or accepting new assignments.
Demonstrates thorough knowledge of company policy and procedure to promote and market business to new clients via health fairs, etc.
Maintains a professional demeanor with personal characteristics of courtesy and respect with co-workers, clinicians, counselors, patients, and other professionals while displaying organizational and time management skills that exhibit dependability in areas such as attendance, tardiness, and timely performance of duties.
Can work independently as well as in a team.
Assists with training and orientation of new Support Staff and cross-training of co-workers.
Maintains current accurate on-line scheduling system with appointments and changes quickly and accurately entered.
Communicates changes with correct distribution to appropriate personnel.