Intake Screener

Rogers Behavioral Health•Oconomowoc, WI

2d•Hybrid

About The Position

The Intake Screener independently manages inquiries, performs admission screenings, reviews and schedules inpatient admissions, and provides information to individuals seeking services offered at Rogers Behavioral Health (Rogers). Recent college graduates who want to pursue a career in mental health are strongly encouraged to apply!

Requirements

High School diploma with 2 years relative experience or bachelor’s degree.
Computer skills (including but not limited to: utilizing multiple platforms, Microsoft applications, basic troubleshooting) required.

Nice To Haves

Minimum of two (2) years’ experience in healthcare admissions or patient access, preferred.
Completion of required trainings under Rogers’ policies.
Electronic medical record software experience, preferred.
General health insurance knowledge, preferred.
Knowledge of medical terminology preferred.

Responsibilities

Evaluate incoming inquiries to determine and explain the next step to accessing care at Rogers.
Complete screenings with potential patients and/or their representatives.
Demonstrate understanding and explanation of admitting processes.
Understand clinical criteria necessary for admission to Rogers’ programs.
Describe levels of care within Rogers to potential patients and/or their representatives.
Gather demographic and insurance information of potential patients and/or responsible representatives.
Understand how to utilize and explain Rogers’ contracted payor listing.
Obtain and review insurance information via portal for applicable insurance types.
Review clinical information collected on the screening with clinicians for immediate safety concerns, inpatient recommendation, or as needed to support the review process.
Demonstrate understanding an explanation of policies and procedures related to bed assignment and capacity/capability limitations.
Attend and participate in department training, education, and process improvement.
Complete all documentation steps for each inquiry and screening.
Ensure all inquiries are entered in the designated system and all necessary information is captured.
Ensure referral source information is obtained and entered for each inquiry.
Ensure all clinical information is entered accurately into the screening.
Adhere to department standards as it relates to performance measures.
Ensure quality of call meets department standards.
Ensure productivity meets department standards.
Connect potential patients and/or their representative with outside resources when indicated.
Collaborate with internal departments and external facilities/referents as it relates access to care.
Participate in the On-Call, weekend, and holiday schedule, as assigned.
Complete other duties as assigned by Patient Access leadership.
Understand and apply policies and procedures in accordance with external regulatory agencies: Including, but not limited to: Joint Commission, Health Information Portability and Accountability Act (HIPAA), Emergency Medical Treatment & Labor Act (EMTALA), 42 Code of Federal Regulations (CFR) and other regulatory agency compliance regulations.
Attend and participate in development opportunities to increase involvement and awareness of regulations.
Comply with Rogers culture agreements and all Hospital’s policies and procedures.