Intake & Scheduling Specialist Home Care

Human Touch Home Health Care•Denver, CO

9d•Onsite

About The Position

Human Touch Home Care is looking for a qualified Intake Specialist to join our team at our Denver area Office. This role involves performing authorization, intake duties, insurance verification, and eligibility checks. The specialist will also handle client inquiries, take referrals, schedule home care services, and assist in managing medical records. This position is crucial for facilitating the communication functions of the business office, providing clerical support, and ensuring excellent customer service while adhering to company policies and procedures.

Requirements

High School degree/GED required.
Must have a minimum of minimum of 2 years of experience, preferably with at least 1 in home health or home care nursing.
Must have Authorization, intake, medical records, and excellent computer skills, with Knowledge of Microsoft Windows OS, MS Office, Word, Excel and knowledge of medical terminology.
Must have a strong understanding of HMO, Medicaid, and Medicare Payors.
Must have the ability to Multi-task in fast-paced environment.
Must have excellent interpersonal and organizational skills.
Able to work in group and independent environment

Nice To Haves

AA or BA/BS in related field is desirable.
Intake and Scheduling Specialist: 1 year (Preferred)
Home Health Care: 1 year (Preferred)

Responsibilities

Perform authorization, intake duties, insurance verification and eligibility.
Answer client inquires, take referrals, and help schedule home care services.
Assist in managing medical records.
Facilitate the communication functions of the business office.
Provide clerical support, and excellent customer service.
Adhere to all policies and procedures of the company.
Enter new patients in scheduling system and updates to patient information as they occur.
Communicate with clinicians regarding admissions, hospitalizations, discharges expiration and occurrences.
Assists in managing clients including staffing, scheduling, operations and administration.
Performs other duties as assigned to meet the goals and objectives of our home care operations.
Track and maintain records for Authorization department
Sort and process incoming reports before putting data into processing software
Verify accuracy of data before transcribing
Scan documents and saved in database to keep records of essential organizational information
Respond to employee questions and requests for information in a timely and knowledgeable fashion
Proved successful working within tight deadlines and fast-paced atmosphere
Obtain and log accurate patient insurance and demographic information
Triage unscheduled and emergency with authorization department
Prepare emails to distribute denial letters to medical personnel notating to perform END, POC/Perform DFA
Enter scheduled appointments for clinicians to provide ongoing homecare healthcare services
Manage payroll data entry and processing for approximately 23 clinicians as well as comply with predetermined company guidelines.
Maintain accuracy, completeness and security for medical records and health information.
Prepare a variety of different written communications, reports and documents.
Communicate effectively with staff and clients demonstrating respect, friendliness and willingness to help wherever needed
Identify and verify insurance coverage of home health care services
Obtains and documents prior authorization for home care services from insurance providers
Maintains liaison with hospital and insurance personnel, providing information and education on organization services, coverage issues and related areas
Collect and maintain statistical data on all referral and submits them regularly as required
Attends meetings and participates on committees as required.