Intake Representative-Infusion

HME Specialists LLC•Albuquerque, NM

3d•Onsite

About The Position

Join HME Specialists as a Full-Time Customer Service Representative-Infusion in Albuquerque and be part of an energetic team dedicated to enhancing patient care. In this onsite role, you will have the opportunity to make a meaningful impact by providing empathetic support to customers navigating complex medical supply needs. By solving problems and delivering exceptional service, you will contribute to an environment that prioritizes customer-centric solutions. Each day presents new challenges, allowing you to grow professionally while collaborating with forward-thinking colleagues who share your passion for improving patient outcomes. If you're eager to embrace a role where your skills truly matter and where you can thrive in a professional setting, this is the position for you. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off. Take the next step in your career and help us make a difference in the lives of others.

Requirements

Respond promptly to customer needs
Respond to requests for service and assistance
Meet commitments
Written Communication - Able to read and interpret written information
Oral Communication - Listen and get clarification
Balance team and individual responsibilities
Exhibit objectivity and openness to others' views
Contribute to building a positive team spirit
Prioritize and use time efficiently

Responsibilities

Preparing and tracking orders for shipment
Troubleshooting issues with third-party deliveries
Maintaining or updating patient medical records
Assisting customers in placing orders for delivery, maintenance, or service changes
Responding to service requests
Upholding commitments
Supporting insurance companies and hospice agencies with billing codes and equipment selection
Answering incoming calls
Verifying patient demographics and insurance eligibility
Contributing to daily departmental activities and workflow