Intake Rep (Bilingual - Spanish) - 2291

Bhired•Brooklyn, NY

2d•Onsite

About The Position

This is a people-first role at a homecare agency where your work directly shapes how clients and families experience care from day one. As the Intake Coordinator, you'll serve as the first point of contact for potential clients — guiding them through assessments, managing the full intake pipeline across multiple service types, and ensuring every person feels supported and informed throughout the process. Beyond intake, you'll also play an active role in the agency's growth through outreach and relationship-building with prospective clients and referral sources.

Requirements

Strong verbal and written communication skills
Proficiency in computer software and standard office tools
Excellent organizational, scheduling, and time management abilities
Strong interpersonal skills with a commitment to confidentiality and professionalism
Bilingual in Spanish

Responsibilities

Respond promptly to inquiries via phone, email, and in person regarding homecare services
Conduct initial assessments to determine eligibility and identify client needs
Manage and complete intake procedures for HHA, MLTC, HMO, NHTD, and PDN services
Collect, verify, and maintain accurate client information including medical history, insurance details, and service preferences
Keep clients and families informed throughout the intake process with timely follow-ups and clear communication
Address client concerns and escalate complex cases to the appropriate team members when needed
Provide regular updates to marketing teams on the status and progress of referrals
Contact prospective members to offer and explain homecare services
Support community outreach initiatives and build relationships with referral sources
Drive referrals through the full intake pipeline to secure timely authorizations and convert cases to active services