Intake Registration Specialist - Same Day Access

Easterseals MORC • Southfield, MI

4d

About The Position

Easterseals MORC is seeking an Intake Registration Specialist to join their team and make a difference in the lives of individuals and families. This role is crucial for providing Same Day Access to Intake services, meaning individuals and families seeking mental health services can receive immediate assistance. The specialist will engage with clients, offer a welcoming and supportive intake experience, assist with intake forms and self-assessments, and instill hope. Responsibilities extend to scheduling follow-up appointments, community inclusion activities, advocacy, education, and direct services to enhance the client intake experience.

Requirements

• High School Diploma or Equivilent
• At least two years experience in a clerical role; healthcare preferred

Responsibilities

• Assist individuals through their intake process including the check-out process by scheduling next appointments.
• Enhances engagement and outreach of new individuals and families by providing a welcoming, supportive intake experience and offering smooth transition from an individual’s first access point for services to intake appointment and to ongoing program services.
• Direct services may include outreach and engagement in the office or virtually. It may also include, linkage to community supports, coordination with community partners, in-home services, and advocacy.
• Attends team meetings and receives assignments from supervisor, team leader or designee. Assists team and staff in identifying program environments that are conducive to recovery; lending their unique insight into mental illness or dual diagnosis and what makes recovery possible.
• Educates new individuals and families on EM service array and person-centered planning process, often during same day access to intake. Promotes client decisionmaking and assists consumers in determining goals and objectives that will help reach recovery.
• Assist consumers in obtaining services that suit their individual recovery needs.
• Completes the intake pre-session process which includes a series of registration and intake forms to assist with the intake process.
• Reports and documents service activity according to Easterseals MORC’s Operations Manual, Medicaid Provider Manual and Michigan Mental Health Code.
• Demonstrates knowledge of principles of trauma informed care.
• Willingness to support and assist consumers with trauma related issues

Benefits

• Low-cost Dental/Health/Vision insurance
• Dependent care reimbursement
• Up to 5 days paid FMLA for maternity, paternity, foster care and adoption.
• Generous 401K retirement plan
• Paid Leave Options Available
• Up to $125 bonus for taking 5 days off in a row.
• 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
• Wellness Programs
• We are a PSLF (Public Service Loan Forgiveness) Employer.
• We provide bonuses and extra incentives to reward hard work & dedication.
• Mileage reimbursement in accordance with IRS rate.
• Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi.
• Student loan repayment options
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED