Intake & Referrals Representative

Twin Cities Pain Clinic•Edina, MN

1d•Onsite

About The Position

The Intake & Referrals Representative is responsible for coordinating patient intake, managing referrals, and supporting administrative operations within the clinic. This role ensures timely scheduling, accurate insurance verification, and effective communication with patients, providers, and insurance entities, while maintaining compliance with all regulatory standards.

Requirements

High School Diploma or equivalent required
Minimum of one year of experience in a healthcare office or patient services environment, including insurance eligibility verification.
Familiarity with electronic medical records (EMR) and scheduling systems.
Working knowledge of HIPAA regulations and patient confidentiality standards.
Strong organizational skills with the ability to manage multiple tasks and deadlines.
Excellent communication and interpersonal skills for interacting with patients, providers, and insurance representatives.
High attention to detail with accuracy in data entry and documentation.
Ability to work independently as well as collaboratively within a team environment.
Proficiency in Microsoft Office or similar administrative software.
All applicants must be legally authorized to work in the United States at the time of hire.

Nice To Haves

Associate’s or Bachelor’s Degree preferred.

Responsibilities

Schedule new patient appointments and maintain accurate records in the electronic scheduling system.
Verify insurance eligibility and benefits; assist with related patient communications.
Obtain and track insurance referrals as required.
Communicate effectively with referring providers and clinics to coordinate patient care.
Gather and organize medical records in preparation for new patient consultations.
Collaborate with workers’ compensation and auto insurance adjusters to secure necessary approvals.
Manage timelines to ensure prompt transition from referral receipt to initial consultation.
Maintain strict compliance with HIPAA and organizational policies to protect patient confidentiality.
Perform additional administrative and operational tasks as assigned.