Intake Patient Coordinator $3000 Sign on Bonus

Tri-Cities Chaplaincy•Richland, WA

2d•Onsite

About The Position

The Intake Patient Coordinator is crucial in facilitating the admission process for patients entering hospice and palliative care services. The Intake Patient Coordinator performs a variety of administrative support duties associated with the hospice intake and/or referral process following internal processes and procedures. Additionally, the Intake Patient Coordinator acts as a knowledgeable resource, offering essential information to families considering hospice and palliative care options.

Requirements

High School Diploma or Equivalent
Must be able to pass a pre-employment drug screen which includes cannabis testing in Washington State.
Ability to report to the assigned work location(s) as scheduled and maintain consistent, reliable attendance.
Two (2) years of related work experience in a medical office, healthcare facility, hospice, or palliative care setting.
Two (2) years of experience in medical terminology and abbreviations.
Strong communication and interpersonal skills, with the ability to interact compassionately with patients and families.
Excellent organizational and time management skills, with attention to detail.
Ability to work effectively in a fast-paced environment.
Proficiency in computer applications, Microsoft Office, and electronic medical records (EHR) systems.
Ability to write concisely, and legibly and follow written and verbal instructions.
Demonstrate support and adherence to the agency’s Mission, Vision, and Values.
Maintain reliable personal transportation.
Maintain a valid driver’s license and vehicle insurance per state requirements.
Satisfy state and agency health requirements by providing proof of immunization, declinations, or approved accommodations as applicable.
Pass criminal background and drug screenings.
Meet the physical and environmental requirements of the position, with or without reasonable accommodation.
Complete agency and departmental orientation and required training programs.
Complete ongoing education, policy reviews, and training be designated deadlines.
Maintain current licensure(s) and certifications(s) required for the role.
Read, write, speak, and understand English fluently.
Be available to work as assigned or scheduled.

Nice To Haves

Bilingual (Spanish) pay premium (subject to proficiency verification through ALTA language services)
Certification-based premium pay, as applicable and approved.

Responsibilities

Facilitate the admission process for patients entering hospice and palliative care services.
Perform administrative support duties associated with the hospice intake and/or referral process following internal processes and procedures.
Act as a knowledgeable resource, offering essential information to families considering hospice and palliative care options.
Participate in education and outreach activities to promote agency programs, including hospice care, advanced planning, and bereavement services.
Maintain knowledge of and comply with agency policies, procedures, and practices.
Protect patient and agency information per HIPAA guidelines. Only access information on a need-to-know basis.
Complete agency and departmental orientation and required training programs.
Complete ongoing education, policy reviews, and training by designated deadlines.
Maintain current licensure(s) and certifications(s) required for the role.
Read, write, speak, and understand English fluently.
Be available to work as assigned or scheduled.

Benefits

Vacation: Accrued each pay period based on your hours worked.
Sick Leave: Accrued in accordance with Washington State Sick Leave Law.
Wellness Days: After completion of the 90-day introductory period, employees may convert up to two (2) accrued sick days annually into wellness days.
Paid Holidays: Ten (10) paid agency observed holidays per year, available upon hire.
Bereavement Leave: Three (3) days for the loss of an immediate family member. Two (2) days for the loss of a household pet or service animal.
Community Volunteer Day (Yay Day): One (1) paid day annually for volunteer service, granted each January.
Health Insurance Benefits (Effective the first of the month following date of hire): Medical, Dental, and Vision Insurance.
Employer Paid-Benefits: Basic Life and Accidental Death and Dismemberment (AD&D) Insurance (1x annual salary), Long Term Disability, Short Term Disability.
Voluntary Benefits: Supplemental Life Insurance, AD&D (Additional coverage), and Pet Insurance.
Voluntary Financial Protection Benefits: Hospital Indemnity, Critical Illness, and Accident Insurance.
Air Ambulance: Discounted rate for Life Flight.
Retirement 401(K) Plan: Employees may contribute upon hire; employer matching of up to 5% begins the following January or June depending on Hire date after 1 year of employment.
Mileage Reimbursement: $0.72 per mile, for eligible positions. (Subject to change based on IRS rates)
Tuition Assistance: Up to $5,250 annually after one (1) year of employment.
Professional Development: Access to continuing education through platforms such as Relias Learning and CAPC.