PACE- Orientation and Assessment Specialist

Goodwill NYNJ•New York, NY

About The Position

The Intake, Orientation and Assessment Specialist helps participants begin the PACE program with a clear understanding of program expectations, services, and next steps. The position manages participant intake, facilitates orientation sessions, and administers program assessments that inform individualized service plans and career pathways. It also supports participant transitions into service planning and provides general support for front desk and program operations as needed. The specialist reviews referral data to verify eligibility and assignment; maintains participant documentation and data across program systems; distributes transit cards to eligible participants; and identifies barriers, accommodation needs, and urgent disclosures for appropriate follow-up. The role requires maintaining confidentiality and applying trauma-informed and culturally responsive practices when working with participants.

Requirements

At least 1 year of customer service, workforce development, or client-facing experience.
Strong interpersonal and communication skills.
Highly organized with strong attention to detail.
Ability to manage in a fast-paced, performance-driven environment.
Computer literacy and experience with database systems.
Ability to work collaboratively within a team environment.

Nice To Haves

Bilingual skills.

Responsibilities

Conduct participant intake and facilitate program orientation sessions.
Review referral data in SEAMS to verify participant eligibility and program assignment.
Administer and proctor TABE and other approved skills or career assessments.
Guide participants through assessment tools and provide basic feedback on results.
Ensure intake documentation and required program forms are completed and recorded in program systems.
Enter and maintain participant data, attendance, and engagement activity in Salesforce, SEAMS, and other funder systems.
Distribute Metro/OMNY Cards to eligible participants.
Identify participant barriers during intake and coordinate appropriate referrals or support services.
Conduct outreach regarding upcoming or missed orientation and assessment appointments.
Collaborate with Career Navigators to transition participants into Employment Plan / Individual Service Plan development.
Provide general support to front desk and program operations as needed.
Identify and escalate urgent participant disclosures, such as safety concerns or crisis needs, to the Social Worker or appropriate staff.
Explain public assistance program rights, responsibilities, and compliance requirements during orientation.
Maintain participant confidentiality in accordance with program and legal standards.
Apply trauma-informed and culturally responsive practices during intake and orientation.
Identify potential accommodation needs during intake and assessment and refer participants for appropriate support.
Provide basic information on relevant public benefits and connect participants to the Social Worker or Career Navigator for follow-up.