Intake Nurse - RN or LPN

Circle of Life•Springdale, AR

23h

About The Position

This position will work 830-5 or 9-530, with weekend and holiday rotation. The Intake Nurse is integral in the coordination and execution of the admission process to Hospice services. Demonstrates excellent customer service skills with patients, families, customers, and co-workers. Must be resourceful in overcoming hospice barriers with patients and caregivers. Responsible for obtaining referral orders and patient records. Must have excellent clinical skills and be able to identify/solve problems, consult with the physician, and execute orders to meet patient needs. Understands the sense of urgency required to bring patients onto Hospice services. Ability to multi-task in a high stress environment with incoming phone calls, detailed data entry, compassionate and non-rushed communications with families, professional conversations with physicians, clinic and facility staff and hospitals. Communicates the Hospice philosophy to families and patients effectively, at their pace and with understanding. Facilitates the timely conversion of referrals to admissions through coordination with team members and other departments as needed. Ability to work in multiple computer programs at the same time. Collects data regarding the referral process and accurately documents into EMR and tracking systems. Supports the entry and update of new referral accounts and physicians in Referral Manager (RM) and SmartMD for Arkansas and Oklahoma. Provides phone support for patients, families, referral sources, admission nurses, and staff. Assists with updating daily scheduled admissions and status. Attention to timely determination of Attending MD for each admission, including detailed documentation of this process. May assist with Care Navigation calls to patients, in person for informational visits, and admissions as needed. May be cross trained in Admissions and/or Liaison work, cover visits, and other areas when needed. Assists with the development of care plans and effectively communicates the patient/family care needs to the interdisciplinary team. Demonstrates compassion, empathy, and patience when interacting with patients, families, co-workers, and members of the public, in person, or on the phone. Represents Circle of Life to the community in a positive manner. Demonstrates flexibility, versatility, and a positive attitude with integrating additional duties and flexible scheduling availability for weekend and after hours as needed. Performs other duties as assigned.

Requirements

Unrestricted LPN or RN license.
Minimum of 2 years of nursing experience in home health, or healthcare facility.
Must be able to deal with human suffering while maintaining professional boundaries.
Required to be flexible and change schedule at a moment's notice to meet patient needs.
Must have excellent clinical skills and be able to identify/solve problems, consult with the physician, and execute orders to meet patient needs.
Ability to multi-task in a high stress environment with incoming phone calls, detailed data entry, compassionate and non-rushed communications with families, professional conversations with physicians, clinic and facility staff and hospitals.
Demonstrates compassion, empathy, and patience when interacting with patients, families, co-workers, and members of the public, in person, or on the phone.
Demonstrates flexibility, versatility, and a positive attitude.

Nice To Haves

May be cross trained in Admissions and/or Liaison work, cover visits, and other areas when needed.

Responsibilities

Obtaining referral orders and patient records.
Identifying and solving problems, consulting with the physician, and executing orders to meet patient needs.
Communicating the Hospice philosophy to families and patients effectively.
Facilitating the timely conversion of referrals to admissions through coordination with team members and other departments.
Collecting data regarding the referral process and accurately documenting into EMR and tracking systems.
Copying and pasting notes from Referral Manager on all pre-admission and NTUC patients into EMR.
Sending consents for home-based and GIP admissions.
Contacting home-based admits and walking through consent forms, ensuring understanding and timely completion.
Coordinating scheduling of APRN or Physician face-to-face (F2F) appointments.
Following up with referral sources, including clinics, SNF/ALF facilities, and Account Executives (AEs).
Closing pending lists in Referral Manager (RM) and Wellsky for patients who are no longer being followed or have been discharged.
Requesting medical records for home-based admissions from clinics, hospitals, and other facilities.
Obtaining medical records as needed based on requests from admission nurses, liaisons, and Hospice staff.
Entering and documenting Care Navigation (Care Nav) referrals, including task notes, contact information, and service details.
Entering Palliative Care referrals, tracking consult times, ensuring consult notes are signed, emailing billing information, and monitoring patient discharges.
Supporting the entry and update of new referral accounts and physicians in Referral Manager (RM) for Arkansas and Oklahoma.
Supporting the entry and update of new referral accounts and physicians in SmartMD for Arkansas and Oklahoma.
Providing phone support for patients, families, referral sources, admission nurses, and staff.
Assisting with updating daily scheduled admissions and status.
Ensuring timely determination of Attending MD for each admission, including detailed documentation.
Assisting with Care Navigation calls to patients, in-person informational visits, and admissions as needed.
Assisting with the development of care plans and communicating patient/family care needs to the interdisciplinary team.
Representing Circle of Life to the community in a positive manner.
Integrating additional duties and flexible scheduling availability for weekend and after hours as needed.