Intake Navigator - Energy Assistance Program

MAHUBE-OTWA, Community Action Partnership, Inc•Fergus Falls, MN

4d•$22 - $23•Hybrid

About The Position

MAHUBE-OTWA is seeking a service-minded individual with strong independent initiative and excellent computer skills to work as an Intake Navigator for their Energy Assistance program. This role involves processing phone calls and walk-ins, scheduling appointments, completing intakes, processing applications and other paperwork, and providing services to clients and households. The position offers the opportunity to make a difference in the community and go home each day knowing you've helped others.

Requirements

HS Diploma (or GED) plus Technical/Vocational certificate and 1 to 3 years related clerical experience. Equivalent combination of education and or experience will be considered.
Ability to work and communicate with people of all backgrounds
Interest, training, or experience in working with programs for low-income households
Concern for low-income people is critical.
Ability to apply common sense solutions in standardized situations.
Effective oral and written communication skills as well as the ability to express/exchange ideas and instructions to clients, the public or other employees.
Good computer skills including working with email, Internet, data entry, computer files and databases.
Basic math and clerical skills.
Strong independent initiative and ability to work effectively with limited supervision.
Must be able to maintain privacy and confidentiality.
Valid driver’s license with ability to travel to locations within agency service area.
Completion of criminal background check.

Nice To Haves

Experience in customer service, call center, sales support or service roles is desirable.
Demonstrated skill in tact and diplomacy when dealing with the general public and staff is required.
Ability to adapt and be flexible in a transforming environment is a must.
Experience working with diverse cultures strongly preferred.