Intake Manager

Crisp Recruit•St. Louis, MO

About The Position

We are looking for an experienced Intake & Client Relations Manager to join our team and lead our Intake and Client Relations departments. In this high-impact leadership role, you will be responsible for strengthening team accountability, elevating the quality of our intake process, improving reporting accuracy, and guiding your team in evaluating personal injury case viability. Your leadership will play a key role in fostering a culture of ownership, coaching and developing team members, and ensuring every prospective client receives an exceptional experience from their very first interaction with our firm. Join us and become a vital part of our mission to champion justice for those affected by personal tragedies. Your leadership will help us continue setting standards in client relations and legal excellence. If you are ready to lead with integrity and inspire change, we invite you to apply and make a meaningful difference in our clients’ lives and the legal industry.

Requirements

Extensive experience in personal injury case evaluation, including liability analysis, damages, and insurance coverage.
Proficient in using Excel and other reporting tools to extract, analyze, and communicate meaningful insights.
Strong ability to coach, motivate, and provide corrective feedback, with a focus on improving team performance and culture.
Comfortable addressing internal conflicts and enforcing accountability through effective communication and problem-solving skills.
Ability to interpret operational data without direction and derive business insights to improve intake and client relations operations.

Responsibilities

Oversee and lead the Intake and Client Relations teams, comprising approximately 12 employees, ensuring they meet productivity and quality standards.
Produce accurate and actionable intake performance reports, working closely with the marketing team to ensure reliable data-driven insights.
Implement performance management strategies including coaching, performance management, corrective actions, and accountability initiatives.
Guide the team on analyzing case viability, ensuring potentially viable personal injury cases receive appropriate evaluation and guidance throughout the intake process.
Foster a culture of accountability and ownership, addressing internal conflicts and motivating the team to align with firm standards.