Intake Manager - Fort Myers

Big Brother Big Sister of the Sun Coast • Fort Myers, FL

2d • Onsite

About The Position

At Big Brothers Big Sisters of the Sun Coast, we believe every child has incredible potential — and we work every day to ignite it. We are looking for a friendly, organized, and people-centered Intake Manager to be the welcoming first voice and face of our Fort Myers office. This role supports Lee, Hendry, and Collier Counties and other areas within our service footprint and plays a critical part in connecting volunteers and families to life-changing mentoring relationships. If you love helping people, thrive in a fast-paced environment, and want your work to truly matter, we’d love to meet you.

Requirements

• A positive, welcoming communicator who enjoys working with people of all ages
• Comfortable speaking with both adults and children, in person and on the phone
• Organized and detail-oriented in a fast-paced setting
• Proficient in MS Word, Excel, Outlook, and data entry systems
• Fluent in English (additional languages are a plus)
• Dependable, with strong attendance and follow-through
• High School Diploma or GED required
• 2–3 years of administrative experience preferred
• Valid government issued ID required
• Able to pass a drug screening and comprehensive background check

Responsibilities

• Greet callers and visitors with warmth, professionalism, and enthusiasm
• Guide volunteers and families through the intake and enrollment process
• Schedule interviews, fingerprinting, and enrollment appointments
• Manage calendars using Outlook and Acuity
• Coordinate virtual meetings as needed
• Enter and manage data in our web-based MatchForce system
• Follow up with potential volunteers and families to keep the process moving
• Complete reference checks and background screenings
• Verify volunteer documentation and escalate any concerns appropriately
• Serve as a helpful liaison between volunteers, families, and Mentor Managers
• Respond promptly and compassionately to parent/guardian inquiries
• Occasional evening or weekend support at agency events may be needed.

Benefits

• Major medical, Rx, dental, and vision insurance
• Paid holidays
• Paid Time Off (PTO)
• Additional insurance options available
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED