Intake Lead - Spanish Speaking Preferred

San Andreas Regional Center•San Jose, CA

1d•Hybrid

About The Position

While assisting the Intake District Manager with the carrying out the vision of the agency, this position is responsible for assisting with the oversight of intakes conducted for all four counties within the San Andreas Regional Center catchment area. This is a key lead position which has an essential role in supporting the intake district manager with the referral process and providing qualitative professional services to consumers, their families, and the community.

Requirements

A Bachelor’s Degree in social work, rehabilitation counseling or a related field from an accredited college.
A minimum of five years of service coordination experience.
Knowledge of the agency; knowledge of the laws, rules and regulations governing the operation of the agency; knowledge of the principles, objectives and techniques of social work, individual and group behavior, human growth, development of family relationships; medical-psychosocial, socioeconomic factors affecting individuals and families.
Knowledge of supervisory principles and how to delegate work and assignments
Computer Skills
Strong/effective written and verbal communication.
Use of an automobile, possession of a valid driver’s license and automobile liability insurance for the minimum amount prescribed by law or the ability to provide for independent transportation.

Nice To Haves

Spanish Speaking Preferred

Responsibilities

Develops and facilitates intake inquiry orientations/presentations for applicants, employees, and the general public
Develops performance objectives in collaboration with district manager so that continuous improvement can occur
Sets standards of accountability for staff in producing required intake case management documentation
Responsible for tracking and reporting of monthly intake statistical data
Provides comprehensive training to new staff and ongoing training after the initial training period is over
Participates in and/or leads collaborative practice with various community agencies
Prepares and provides professional reports which relate to intake process, including intake inquiry tracking
Is an expert on generic resources and assists with developing this knowledge among the service coordinators
Gathers data and produces initial and/or ongoing assessments
Creates/assigns inquiry numbers for all applicants for all counties
Identifies and collects records needed for an intake assessment
Presents assessment data to Interdisciplinary Team (IDT) for intake purposes, including appropriateness of referral and eligibility determination
Handle intake referrals made via various modes of communication including but not limited to phone calls, walk-ins, email inquiries, fax, etc.
Expertise in regional center eligibility criteria, services, and due process
Properly assess and determine the next steps for referrals
Knows all resources that serve our consumers who reside in various districts
Intervenes effectively in crisis situations in order to eventually effect stability
Knows Title 17 and Title 22 licensing and DDS requirements
Assures that all consumers and families are informed verbally and in writing of their right to appeal every time a decision is made to change, alter, or deny a service, including eligibility for an intake assessment
Travel to all four counties in catchment area as needed
Other duties as assigned